Great care of our very sick toddler

(as a parent/guardian),

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About: Northam Health Service

Our toddler became very unwell very suddenly one morning recently. I brought them to Northam Emergency Department (ED), where staff immediately recognised how unwell they were. We were brought straight into the ED, where they got immediate care from a doctor and four nurses. While they were providing my toddler excellent treatment, they were also communicating very clearly with us about what was happening. Once our child was stabilised, staff discussed the plan for their ongoing treatment with us, and made sure that we were happy with the plan. Our toddler was transferred to Perth Children's Hospital, where they were diagnosed with Influenza B.

We cannot thank the staff at Northam ED enough - it's no exaggeration to say that they saved our toddler's life. We would like to thank the Nurses Bronwyn, Sue, Sally and student Chloe, and the doctors Jaz, Gav, Anna and Sam.

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Response from WACHS - Wheatbelt

Dear Lisheen,

Thank you for taking the time to provide your wonderful feedback about our staff in the Northam Emergency Department (ED). There is nothing more frightening for a parent than a sick child, particularly when they are very young, and I am so pleased to hear that our staff were able to provide comfort and reassurance during such a stressful time.

Our doctors and nurses on the frontline are to be commended for the work they do to help families like yours every day. WA Country Health Service (WACHS) aims to provide the highest quality care with compassion and integrity and I am very proud of the level of commitment and dedication staff have in their roles. They are always delighted to receive recognition of this from patients and their families and I have asked that your kind words be passed on to the staff you have mentioned, as well as my own appreciation for the excellent service they have provided.

I trust your little one is now well on the road to recovery and thank you again for providing your feedback.

Kind regards

Marie Baxter

Acting Regional Director

WA Country Health Service Wheatbelt

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