"Grateful for the wonderful care"

I arrived at the Emergency Department (ED) feeling very unwell and scared with a heart rate of 150 beats/min and flu-like symptoms. Within a couple of minutes I was seen by the triage nurse - my observations were attended and an ECG was done. I was then promptly moved to the waiting chairs in the ambulance bay and only a few minutes later I was moved to a bed and hooked up to a monitor.

The nurse looking after me was very friendly, reassuring and got things done quickly. She made sure I was comfortable. The doctor then came and introduced themselves and examined me, took bloods and inserted a cannula. I was hooked up to some IV fluids within minutes of my IVC being inserted and shortly after that I had IV antibiotics put in my drip and I was sent off for a chest X-ray. I also had a nasal swab attended and an MSU collected all within 1/2hr to 40mins of arriving in ED. I was super impressed with how quickly everything happened and I also started to feel much better.

The nurses were busy but kept checking in on me to make sure I was okay and as soon as there were some test results the ED doctor was quick to update me and my partner and reassure us.

I am extremely grateful for the wonderful and efficient care I received at the Prince of Wales Hospital ED. There was a verbally aggressive patient in the bed next to me which the staff handled with professionalism and plenty of grace.

Thank you for all of your wonderful care. I truly believe it made my recovery much quicker.

Waiting time

Staff attitude

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