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"Rude nurse"

About: Box Hill Hospital / Addiction services

(as the patient),

One nurse in particular at this hospital does not have a duty of care to the people in detox. I feel that this nurse is mean and rude and tells people to leave. Even if people are doing it hard as they're in detox. This nurse will tell you to just go home and when you tell this nurse you could do something to yourself as you're here for help, the nurse will tell you to piss off.

I believe that this nurse is a troubled person that should not be working in this line of work. I feel that such a nasty nurse like this should be gone as there is no help for people with a nurse like this looking after people in detox. In my opinion, this nurse really needs to get out of this job as they have no duty of care to people at all.  

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 4 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 6/08/2019 at 6:16 PM
Published on Care Opinion on 7/08/2019 at 8:55 AM


picture of David Plunkett

Dear Cliff,

Thank you so much for taking the time to share your experience when admitted to the detoxification service at Box Hill Hospital. I am sorry this was your experience and I would like to assure you we look to all staff to behave in accordance with the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility.

In order for us to follow up your particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au. If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we hear from you soon and thank you again.

Kind regards

David

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