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Positive experience at the Pathology Clinic

Posted By hadarcs76

"Positive experience at the Pathology Clinic"

About: Royal Melbourne Hospital

(as the patient),

The staff are very friendly and very helpful. Definitely, this is a positive experience as a patient.

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Responses

Response from George Braitberg, Executive Director Strategy, Quality and Improvement, Melbourne Health 4 years ago
George Braitberg
Executive Director Strategy, Quality and Improvement,
Melbourne Health

Submitted on 12/08/2019 at 1:35 PM
Published on Care Opinion at 2:03 PM

picture of George Braitberg

Dear hadarcs76,

Thank you for your comments. Our pathology clinic is very busy servicing the many outpatient and ambulatory patients that come to Royal Melbourne every day. We believe that it is important to provide safe timely effective and person centred care (STEP) and feedback such as yours validates our efforts to achieve this. We know we don't always get it right but we are always prepared to listen and improve when necessary.

Thank you again for taking the time to provide your feedback. I will share it with the relevant staff who will be very pleased to receive it.

Regards

Prof George Braitberg

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