Elderly parent's care after a fall

(as a relative),

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About: St George Hospital / Emergency Department

My elderly parent had a fall at home, hitting their head recently. They were taken to St George Hospital Emergency Department (ED) for assessment. When I arrived in the department, my parent was cleaned up and being monitored in Hall 1. All staff from the clerical, porters, nursing staff and SRMO were compassionate and respectful to my parent. A special mention to the Clinical Nurse Specialist Allison, whose role is to review the over 65-year-olds to ensure safe discharge and management. Again, she was respectful and empathetic to my parent's declining cognitive ability and our distress that this causes. She worked her magic behind the scenes and quickly got a bed at St George Private for review and support. My parent was also reviewed by the physio in the ED. This service is exceptional for this age group and takes the pressure off the other staff within the department.

Please forward on my thanks to all the staff involved in my parent's care. Well done St George ED Hall 1.  

Also, thank you to the Ambulance crew, they were fabulous with my parent.

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Responses to this story

Response from Leisa Rathborne, General Manager, St George Hospital

picture of Leisa Rathborne

Dear waterzw43,

Thank you for taking the time to tell us about your recent experience in our Emergency Department. I was very pleased to hear of the excellent care and treatment your parent received during their visit. We are very fortunate to have such dedicated staff working here at St George Hospital. I was especially pleased to hear of the compassion and respect shown to your parent as we value these attributes in our staff.

I do hope that your parent is well on the road to recovery following their fall.

Thank you again for taking the time to provide your feedback. I will be sure to pass on your kind words to all the staff in the Emergency Department, and I will make sure that Allison is made aware of your gratitude.

Kind regards

Leisa Rathborne

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