Not meeting with the requirements of individuals

(as a service user),

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About: HammondCare At Home Hunter

Carer/cleaner would not/could not come at a time convenient to me. I had to stay home all day, for a thirty minute cleaning event. I felt annoyed that my whole day was wasted. All I wanted was some cleaning, not to hear all about the carer's life, I wanted the job done and the cleaner gone, I am not here to entertain the cleaner/carer.

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Response from Delia Gray, General Manager, HammondCare at Home

Dear chamaeleontb77,

Thank you for your story and for taking the time to provide us with feedback about a recent visit. I am sorry to hear of the inconvenience and frustration you experienced during a recent visit.

We value all feedback and would appreciate the opportunity to speak further with you so as to ensure we fully understood your concerns and specific circumstances. I encourage you to contact the Area Manager in the Hunter Region, Jarmilla, who would value the opportunity to review and address your concerns. Jarmilla can be contacted on 1800 826 166.

Yours sincerely, Delia.

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