No Management Plan

(as a parent/guardian),

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About: Joondalup Health Campus

Recently we presented to the Emergency Department (ED) with our child with a referral from a doctor at St John Urgent Care. My child sustained an injury to their hand and there was concern of ligament/tendon damage as well as bone being pulled from the growth plate.

After our child was assessed and was seen by the Occupational Therapist for a hand splint, we were not informed of the significance of the injury and if we needed any further referrals to specialists as the initial treating doctor at Urgent care had thought.

We left with follow up at the hand clinic which is great but we still do not know for sure the extent of damage to our child's hand and what the exact management plan is.  

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Response from Paul Taylor-Byrne, Acting Director of Clinical Services, Ramsay - Joondalup Health Campus

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Dear confused parent,

Thank you for making contact regarding your concerns. You must be very concerned, particularly when you have been told there was a potential concern around ligament/tendon damage, which appears to be the reason for referral to our Emergency Department.

We are pleased that your child was referred to the Occupational Therapy team, and that a subsequent referral was made to the hand clinic. We apologise for any perceived miscommunication regarding additional ongoing management beyond this point.

We would like the opportunity to review your child's medical records and speak to relevant health professionals to assist in addressing any treatment and management gaps that you may have.

To enable us to do this can you please contact Sarah or Alison at the consumer liaison service on 08 9400 9672 or alternatively email consumerliaison.jhc@ramsayhealth.com.au and we will make contact with you.

Looking forward to hearing from you soon.

Paul Taylor-Byrne

Acting Director of Clinical Services

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