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Excellent treatment and service

Posted By hawksp88

"Excellent treatment and service"

About: Exmouth Health Service

(as the patient),

Recently I attended Exmouth Hospital with what I had self diagnosed as slight asthma which I had had for about 2 weeks.

On arrival at reception I was treated extremely courteously by the receptionist and after completing mandatory paperwork was referred to the triage nurse who was very competent and thorough. After basic testing she referred me to a young lady doctor who performed additional checks. The doctor then assisted her in the diagnosis and examination.

It turned out that I had atrial fibrillation, with fluid on the heart and lungs. After consultation with my cardiologist, it was decided that I be admitted for initial treatment pending transfer to Perth by the Royal Flying Doctor Service. 

During my two night stay, the attention and treatment that I received from the whole team (doctors, nurses, catering) was far and above that I believed to be possible.

I was transferred back to Perth in much better shape than I was when I attended for my asthma.

I cannot speak highly enough of the treatment and service I received during my stay.

    

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Responses

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 4 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest

Submitted on 22/08/2019 at 12:43 PM
Published on Care Opinion at 1:03 PM

picture of Michele Young

Dear hawksp88,

Thank you for taking the time to share your experience on Patient Opinion about your care at the Exmouth Hospital, particularly in light of what must have been a stressful time for you. I was so pleased that the team at the Exmouth Hospital were able to assist you in your time of need and the care you received was of a high calibre. The team prides themselves on providing high quality, professional and compassionate healthcare, and this was clearly reflected by your experience. I will take pleasure in passing your compliment on as Im sure the team will be delighted to read your kind words.

We are very fortunate to have such caring, dedicated health professionals working for our organisation and it's stories like yours which allows us to acknowledge the wonderful work our staff do each and every day. WA Country Health Service also works in partnership with a number of patient transport providers inclusive of the Royal Flying Doctors (RFDS) who are integral to providing health care services to our community.

Thanks again for taking the time to write. Patient Opinion strengthens the partnership we have with our service users by allowing patients, families and carers the opportunity to share their personal stories which really does keep myself and our organisation closely connected with what matters most to our health service users.

I hope that you are well and truly on the mend and I wish you all the very best for the future.

Warm regards

Michele

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