"Maternity Ward at Sale Hospital"

About: Sale Hospital Sale Hospital Sale 3850

Posted by ToonMum86 (as the patient), 4 years ago

When I went into labor earlier this year we couldn’t have asked for a better hospital to deliver our precious baby! The staff were all exceptional and they really made the effort to make us feel as though we truly mattered. Every step was explained to us and we were treated as though we were the only ones there having a baby.
You could tell that the staff genuinely cared and enjoyed what they do. We never felt pressured to leave.
The food was amazing and every staff member we came in contact with be it the cleaner or kitchen staff were wonderful!
We had a wonderful experience with the Hospital and they ensured that my after birth care was thorough.

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Responses

Mark Brennan

Engineering Services Manager,

Central Gippsland Health

Submitted on 27/08/2019 at 2:30 PM

Published on Care Opinion at 2:36 PM

Dear ToonMum86,
Thank you for taking time to give us feedback about your stay at Central Gippsland Health. I am extremely happy the food you were delivered was enjoyed and staff made a positive impression, this is always our aim. I will be sure to pass your kind words to the team.
The Food Services team is proud to be part of your positive patient experience, again thank you for your feedback.
Regards
Mark

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Update posted by ToonMum86 (the patient) 4 years ago

Dear Mark,
We honestly couldn’t fault your staff. In fact we were blown away with the amazing experience we had.
Your Food Service Team should be extremely proud of the work they do. Not only was the variety unexpectedly welcome it was all delicious and the friendliness of the staff made it a wonderful trifecta.
Kind Regards,
ToonMum86

Frank Evans

Chief Executive Officer,

Central Gippsland Health

Submitted on 28/08/2019 at 9:56 AM

Published on Care Opinion at 12:02 PM

Dear ToonMum86,
My name is Frank Evans and I am the CEO at CGH. I would like add my thanks for your feedback and for acknowledging Mark's response. It means a lot to us to receive feedback and it inspires us to make a difference and to continuously improve our services.
Thanks so much,
Frank

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Kim Costin

Nurse Unit Manager, Womens and Childrens,

Central Gippsland Health

Submitted on 30/08/2019 at 1:17 AM

Published on Care Opinion at 9:16 AM

Dear ToonMum86,
My name is Kim Costin I am a Nurse Unit Manager of Women’s and Children’s Unit. I would firstly like to express my thanks to you for choosing our service to birth your precious baby and in taking the time to share your kind feedback.
The team feel privileged to be able to be part of the amazing journey to parenthood and I am pleased to know that through the provision of care we have provided we have been able to contribute so positively to your experience I will take great pleasure in sharing your story and kind words with the team, I know they will feel proud and encouraged by them.
I imagine it is still a busy but rewarding time for you as you continue to care and watch your precious little one grow. I wish you all the best in your parenting journey
If you have anything more you would like to discuss please do not hesitate. As a team we value all feedback, it provides an opportunity to acknowledge what we do well or identify areas for improvement.If you wish to contact me I am available by phone on 51438150 or e-mail wac.num@cghs,com.au
Your sincerely,
Kim Costin

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