I rang the 'reschedule and cancel' phone number to cancel my spouse's appointment that they had in the Neurosurgery Clinic. After waiting 18 minutes on hold, I decided to reschedule online. After doing that, I rang the same number again, again and again, sometimes waiting on the line for 30 to 40 min. This started at 8.05am and I was still going at 6.00pm, when I was told that they were closed because of a meeting the department was having.
I had a calming glass of ale.... but wait there is more ...... next day rang back at 10.15am and yes you guessed, it same old recording this time only for 8 minutes this time. Next step was to ring the main number (9342 7000), explained the story to a very patient staff member, trying not to yell at them as they were not to blame. I hope you are reading this managers because I believe you are to blame.
I believe you are the people who decide to have cutbacks and do not have enough staff on ... and all I was trying to do is find out whether or not Royal Melbourne Hospital had received my email and when was my spouse's appointment was being changed to!
"Unable to speak to someone on the phone"
About: Royal Melbourne Hospital Royal Melbourne Hospital Parkville 3050
Posted by sacco (as ),
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