Mostly Positive Experience

(as a parent/guardian),

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About: St George Hospital

We had delivery of our first borns in St. George Public Hospital and I can't thank the  midwives enough. We were there for almost a week and had a good number of midwives,so I can't remember everyone's names -  but Claire stands out. She is the most helpful and nicest person ever. She understood our confusion and paranoia as first time parents and patiently answered all our questions and helped us out every way she could. All other midwives were also really nice and helpful and we are eternally grateful for all their help and support.

We had issue with only a student midwife. In my opinion, they had absolutely no soft skills to deal with patients and appears clearly annoyed all the time. Since maternity ward sees lot of new parents, it requires someone who has lot of patience and helpful attitude. At one stage, this midwife left the express feeding halfway since there was a shift change happening, leaving our two day old baby hungry for over 30 minutes. I really hope St. George Hospital administration provide proper training to this student midwife since I believe they are not suitable to be a midwife with that attitude.

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Response from Leisa Rathborne, General Manager, St George Hospital

picture of Leisa Rathborne

Dear golfnj59,

Thank you for taking the time to tell us about your recent experience following the birth of your baby at St George Hospital. I appreciate you taking the time to write as I am sure you are very busy with a new baby in the house.

I was very pleased to hear of the wonderful care you received from the Midwives. We are very fortunate to have highly skilled and dedicated staff working within our hospital. I am sure the staff involved will be very grateful to hear of the kind acknowledgement you have given them.

I am sorry to hear of your experience with our student midwife. St George Hospital is a major teaching hospital and we run extensive training programs to teach new staff the skills they need to become expert clinicians. I will make sure that your feedback is provided to the Program Coordinator.

I wish you all the best and congratulations on the birth of your baby.

Kind regards

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