Poor staff treatment

(as the patient),

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About: Royal Perth Hospital

I felt the nurses were very rude and neglectful towards me. I got flown here from another hospital due to a fractured skull and a few minor bleeds on my brain. I have terrible headaches all day and night. I was asking for pain killers one day and they refused them to me.

It got to the point where I was in tears and had to ring my partner so they rang the hospital to sort it out for me. Well, they got told I had been abusing the nurses. Which is a lie. I was sick and tired of explaining what happened over and over. I was brought here so they could keep a close eye on me and manage my pain better.

It’s at the point where I have to buzz ten times before someone even comes in and I feel it is an absolute joke. I will never be coming here again as you go to hospital to get better, not worse. I’ve never been so depressed as I was with my stay here. Seriously, I feel Perth Royal needs a wake-up call. Thanks for making my stay at your hospital a nightmare that I feel will last a lifetime. 

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Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear cepheusbg34,

I’m sorry that you feel that you were not properly looked after during your stay at Royal Perth Hospital. This is not the experience we want our patients to have. Unfortunately with head injuries such as you describe, management of pain can be complex and in some cases, even with pain medication, some pain will still be felt.

I was concerned to hear that you experienced a poor response to your call bell and would like to apologise for this. We have recently implemented an initiative of ‘no pass call zone’ whereby all staff, including non-clinical staff, in ward areas have a responsibility to respond to patient call bells. We are confident this will reduce wait times for patients requiring assistance.

Without the specifics of your admission and treatment I am unable to comment further or look into your treatment. However, if you wish to us to look into your case further, I invite you to contact our Consumer Engagement Unit on 9224 1439 and speak with one of the team.

Yours Sincerely,

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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