Excellent experience

(as a relative),

STORY HAS A RESPONSE

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About: Armadale Hospital / Emergency Department

I recently told a story about my parent's Gall Stone attack. (view story here: https://www.patientopinion.org.au/opinions/72753)

We were in the Armadale Hospital Emergency Department (ED) recently and all medical staff were amazingly caring & understanding of my parent's fear for another Gall Stone attack & blood pressure. Dr Hu was confused to find what they thought was a Private Health covered patient at a public hospital which was not the case. I believe this was because of another doctor providing incorrect information. Dr Hu took over matters and finally had my parent taken off the Private Health system and onto the public. 

All we can say is that we are so thankful for the hard work he did. All staff were amazing. Before we knew it my parent was heading up to Colyer Surgical and Medical Ward where the medical staff were so efficient, so caring and so on the ball. I couldn't believe the care my parent received in the public system and am so so very grateful.

We give a special thank you to Dr Hu, the ED & all staff that day at the Colyer ward.

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Response from Mary Ferrier, Acting Executive Director, Subscriber: CE Executive Leadership Group (Nsg-Mid Dir), Armadale Kalamunda Group

picture of Mary Ferrier

Dear doradoqe39,

Thank you for the wonderful comments about the care your parent received in the Emergency Department and on the Colyer ward. With regards to the admission process, I apologise for any confusion that this may have caused.

It is always heart-warming to hear of the impact our staff make on the lives of our patients and their families. Your feedback will be passed on to the staff mentioned in your comments, I am sure it will inspire them to keep up the excellent service they provide.

Thank you for taking the time to share your positive experience and I wish your parent all the best in their health care journey.

Mary Ferrier

A/Executive Director

Armadale Kalamunda Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful