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"Compliment"

About: Geraldton Hospital / Emergency Department

(as the patient),

I had to go to the Emergency Department (ED) at Geraldton Hospital to get my burns redressed. The ED was very busy, the triage nurse wanted to ensure that I was seen by someone that had experience in dressing burns. 

The nurse Janet was fantastic, she arranged for a doctor to view my burns and they then liaised with Fiona Stanley Burns Unit as to ensure the correct dressings were used. Nurse Janet would have worked through her lunch break but was friendly and in no rush to ensure my wounds were cleaned and dressed. 

A referral was done by the doctor to the dressing clinic and I had a call within an hour to make an appointment. This was a weekend so I did not expect contact until the weekday.

Just a massive thanks for the professional and courteous treatment from the team at Geraldton Hospital. 

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Responses

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 4 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest
Submitted on 10/09/2019 at 6:46 PM
Published on Care Opinion on 11/09/2019 at 8:56 AM


picture of Michele Young

Dear circinusee76,

Thank for your wonderful compliment about the care you received at the Geraldton Hospital Emergency Department, we really appreciate you taking the time to share your positive feedback. I was so pleased to read that the care you received was of a high calibre and it is through stories like yours, we certainly get a sense of the great care being provided by our staff.

We value your feedback and our staff love to hear when the work that they do is acknowledged in such a positive way. Our staff are committed to providing high quality compassionate care and a great patient experience for all people when they need our services. I have personally worked with Nurse Janet and she is a wonderful, caring person and a consummate professional and I will take pride in passing your kind words on to the team with an extra special mention to Janet.

Thanks again for taking the time to write and I hope you are well on the road to recovery.

Best wishes,

Michele

Coordinator

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