My appointment checkup was forgotten about... Again!

(as the patient),


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About: Fiona Stanley Hospital

After being moved to Fiona Stanley Hospital because my area code didn’t fall under the bracket to stay at Royal Perth (even though they were sending appointment letters to my new address which apparently did), I spent the first few sessions with confused staff and nurses because I believe my files were lost during the transition. 

I recall at one point waiting for several hours only to find that the person I was appointed to had already left or wasn’t working that day. I’m not sure what the excuse was then.

On another occasion, I was called an hour before my appointment saying that it had been cancelled but had already begun my one and a half-hour commute (two trains, two buses) to get there. I had been unmedicated for over a month and needed a doctor to fill out a script for me and after three hours of constant nagging to the staff I finally got someone to fill out a script. 

Recently, to save some time and money on my journey I had a friend drop me off on their way to work nearby at a train station along the way to shave off 40 minutes of time spent travelling. It meant I would be at Fiona Stanley early but I didn’t mind sitting there with my coffee and just amusing myself on my phone. My appointment time passes and I had already seen the room fill up with people twice and leave so I went to the desk and asked the staff what’s happening with my appointment. After running around trying to find my papers I get told to sit back down for another long wait and after that the staff realise that the person I’m seeing is not even there today... I mean couldn’t have someone told me this when I checked in? Couldn’t someone have contacted me to tell me my appointment time was incorrect or cancelled? 

The staff on at the time apologised numerous times but at the end of the day I spent a good many hours journeying and waiting at the hospital only to be told sorry, we forgot about you again.

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