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"Bad Showing"

About: Perth Children's Hospital

(as a parent/guardian),

I'm a professional in the medical field and was horrified by our experience. Almost four hours without seeing a single nurse. The student nurse didn't take my child's vitals. Two medical students took my child's history. The Resident Medical Officer (not sure what level they were), couldn't get blood and looked fatigued and tired.

After asking a child with viral pneumonia to walk to the X-Ray Department, a child with a temperature above 39 degrees who hadn't been offered a drink of water or paracetamol even though we requested them, I wasn't too impressed. Finally, our time had run out, due to the four-hour rule. We were offered a script for antibiotics, even though the pneumonia was viral.

Bad showing PCH. Will be taking my child to another hospital in future.

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Responses

Response from Katie McKenzie, Executive Lead Mental Health, Child and Adolescent Mental Health Service, Child and Adolescent Health Service 4 years ago
Katie McKenzie
Executive Lead Mental Health, Child and Adolescent Mental Health Service,
Child and Adolescent Health Service
Submitted on 20/09/2019 at 11:07 AM
Published on Care Opinion at 11:09 AM


picture of Katie McKenzie

Dear equuleuscn87,

I am sorry to hear of the experience you had with your child in our Emergency Department.

Our Emergency Department team strives to give good care; part of which is timely assessment and discharge within 4 hours for children where this is clinically appropriate.

Please accept my apologies that this translated to being hurried out of the Department.

I agree that the events you describe are unacceptable.

I have arranged to meet with the ED team to run through the concerns that you have raised.

If you would like to contact me directly to discuss further, I can be reached at katie.mckenzie@health.wa.gov.au.

Kind regards

Katie McKenzie

Executive Director, Nursing Services

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