As the next of kin for an inpatient, I and many other friends of the patient consistently tried over a 5 day period to contact the inpatient. Every time when the call connects to the Ward, a staff member attempts to put the call through to the patient however it fails. An administrative staff member on the Ward informed me that there was no hands-free phone available for patients due to infection control reasons and that they couldn’t help me if the patient did not have a mobile. In this instance the patient does not have a mobile phone.
It is most unsatisfactory that families and friends can’t make contact with an inpatient. It is not always possible for people to visit every day due to work and family commitments and if the hospital is located some distance away.
"Hospital patient telephone system."
About: Angliss Hospital Angliss Hospital Upper Ferntree Gully 3156
Posted by Kiwi (as ),
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