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"My spouse's ongoing eye problems"

About: The Royal Victorian Eye and Ear Hospital

(as a relative),

A few months ago, I commented about my spouse's treatment in Emergency and in the clinic at the Victorian Eye & Ear Hospital. See the story here.

Since my spouse had a chronic corneal ulcer a few years ago, they were seen by the Corneal Clinic for about two years then discharged. The Clinic appeared unconcerned by the ongoing eye pain that occurred every morning causing very disturbed sleep and poor quality of life.

I feel no one seems to understand the severity of this pain which appears to be caused by 'dry eyes', caused by their medical conditions. We have consulted private ophthalmologists but again have struck, in my opinion, a lack of understanding and an unwillingness to try to understand and find an appropriate treatment.

To us, it appears that during sleep the tears, which have a high salt content due to one of my spouse's medical conditions, evaporate leaving salt crystals to act like 'sand in the eyes'. We have found that most eye drops do not give relief - plain water and saline give the best relief once it occurs. Hylo Forte is probably the best of eye drops. Our only prevention is not to sleep more than an hour or so but that has other major problems. I feel no one in the Corneal Clinic seems interested in finding out how to prevent it and allow a good night's sleep.

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Responses

Response from Tracy Siggins, Director Ambulatory Services, The Royal Victorian Eye and Ear Hospital 4 years ago
Tracy Siggins
Director Ambulatory Services,
The Royal Victorian Eye and Ear Hospital
Submitted on 22/10/2019 at 12:20 PM
Published on Care Opinion at 2:47 PM


Dear septemberbc46,

Thank you for providing feedback on your experience when accessing the Corneal Clinic at the Eye and Ear Hospital. I am sorry to hear that the care and treatment our specialist doctors have provided has not met you and your spouse’s expectations.

The treatment that your spouse has been provided is considered best practice for the management of their presenting symptoms. The hospital’s Corneal doctors have advised that the ongoing plan for your spouse's care does not require specialist medical treatment and that it can be professionally managed by your local Optometrist. Therefore, your spouse has been discharged from our care and you have been advised to follow up in the community with your Optometrist. If, at any stage in the future your spouse’s eye condition deteriorates, you are able to attend the Eye and Ear’s Emergency Department for immediate care.

Regards

Tracy Siggins

Director Ambulatory Services, Royal Victorian Eye and Ear Hospital

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