I had to spend some time in ED recently, nothing stressful just a lot of sitting around involved as I was low priority.
It was really refreshing to be visited by a couple of friendly women (volunteers) just saying hello with a bit of friendly chat and checking I was OK while I waited. I didn't mind waiting but having someone come and say hello helped break the boredom and reassured me that even though the doctor and nurses were busy, someone else was there looking out for the patients.
"Friendly volunteer staff"
About: Albany Health Campus / Emergency Department Albany Health Campus Emergency Department Albany 6330
Posted by patientwaiting (as ),
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