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Care Opinion

Excellent care and professionalism

Posted By rhinowf43

"Excellent care and professionalism"

About: Hedland Health Campus / Emergency Department Sir Charles Gairdner Hospital

(as a relative),

My spouse had a Subarachnoid Hemorrhage (SAH) three years ago. Prompt response by St John's Ambulance of Port Hedland who provided the initial care and took my spouse to Hedland Health Campus (HHC) Emergency Department (ED).

Valerie and Alex were the nurses on duty at HHC ED that night and Mary was the after-hours nurse manager. She commanded everything and made things happen. They were amazing. ED doctor, Kyle, who was on locum shift, attended to my spouse. He was the perfect doctor, and I believe this is his nature. My spouse had a coma score of 3 and had an extremely poor chance of surviving. Kyle insisted on transferring my spouse to SCGH because he could still see one of their pupils react to light.

My spouse was flown to Sir Charles Gairdner Hospital (SCGH) and admitted to the Intensive Care Unit (ICU). There, ICU nurses Deb, Anna, Bree, Ange, Rowena, Raquel, and Leonie, took shifts in caring for my spouse. I believe that if not for these super nurses, my spouse wouldn't have survived. My spouse woke up and fought their ventilator after 2 days, so staff had to take them off breathing support. My spouse went through rehab and after 4 weeks total was able to discharge home. They have no functional limitations and went back to their work as a nurse in less than 2 months after the incident.

My whole family expresses lifetime thanks to these amazing professionals.

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 4 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 22/11/2019 at 5:38 PM
Published on Care Opinion at 5:40 PM

picture of Janet Zagari

Dear rhinowf43,

Thank you for taking the time to share your feedback about the ICU staff at Sir Charles Gairdner Hospital. It is excellent to hear that your spouse experienced comprehensive care throughout their patient journey which has led to such a great outcome as being able to return to work within 2 months.

It is always affirming to receive feedback that the staff at Charlies demonstrated the values of care and compassion that we pride ourselves on. I shall share your thanks with the ICU team and make sure that nurses you have named know how much the care they provided contributed to such a positive experience for your family.

Kind regards,

Janet Zagari

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Response from Ganesan Sakarapani, Senior Medical Officer, East Pilbara, WA Country Health Service (WACHS) Pilbara 4 years ago
Ganesan Sakarapani
Senior Medical Officer, East Pilbara,
WA Country Health Service (WACHS) Pilbara

Submitted on 29/11/2019 at 3:27 PM
Published on Care Opinion at 4:58 PM

Dear rhinowf43,

Thank you for taking the time to share this amazing experience of patient care and recovery. I can only imagine what you and your spouse had gone through, and am delighted to know that they were able to come out with good health and resume their life without any complications.

It is gratifying to know that the team at Hedland Health Campus played such a vital part in the care of your spouse, with such positive outcome. What you have described is the quality of excellent patient care that we always seek to provide. I am proud to know that the team was able to do this under such difficult circumstances. The coordination of care between St John's Ambulance, HHC ED and Sir Charles Gairdner Hospital is an inspirational account of dedicated health staff across our State.

Thank you again for taking the time to share your experience. I will be passing on your feedback to the current ED team. I wish you and your family continued good health and all the best.

Gan Sakarapani

Regional Medical Director

WA Country Health Service Pilbara

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