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"Routine surgery"

About: Kalgoorlie Health Campus / Surgical Ward

(as the patient),

I recently attended the Kalgoorlie Health Campus for a hysterectomy. 

From the time I arrived at the day ward to check in, until the time I was discharged I felt well cared for and wanted to put into writing my appreciation of the hard work and dedication of the hospital staff to make my stay comfortable. Karen greeted me on Day Ward to admit me, she was polite and friendly and took me over to the surgical ward. The nurses were all polite and professional, Erin, Anna and Hayley were my main nurses who showed genuine care and compassion- they are all certainly in the right profession! The theatre staff were also kind- Jancy is a graduate nurse and her kindness and calm nature helped me feel at ease. Bosco the Anaesthetist was polite and knowledgeable, he was also mentoring a medical registrar to complete an intubation and he spoke respectfully and supportively to him also. My recovery was managed well, I experienced quite a lot of pain and the nursing staff were able to acknowledge and advocate for me to help manage it. 

My most memorable and enjoyable interactions however came from a "little breath of fresh air" Annette who is a PCA, she was bright and bubbly, spoke kindly and was happy and energetic. Her presence on the ward was refreshing. 

I wanted to take the time to thank all of the staff involved in my care during my time in hospital. All too often we hear the negative stories, so wanted to acknowledge the great work you are doing.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alicia Michalanney, A/Director, Kalgoorlie Health Campus, WA Country Health Service 5 days ago
Alicia Michalanney
A/Director, Kalgoorlie Health Campus,
WA Country Health Service

Leader of the teams and services at the Kalgoorlie Health Campus

Submitted on 9/05/2024 at 1:04 PM
Published on Care Opinion at 3:16 PM


picture of Alicia Michalanney

Dear oscargr94,

Thank you so much for sharing your story about the care you received at Kalgoorlie Health Campus. I can’t tell you how pleased I was to read about your positive experiences across all the services you interacted with.

I am especially pleased to hear that not only were the staff so caring to you, as their patient, but supportive of each other as well.

I have shared your feedback with our staff from across the site and will take the chance to recognise the staff members you named through our ‘Staff Values Acknowledgement’ program.

Thank you so much again, I hope you are looking after yourself and recovering well. Please don’t hesitate to reach out if we can help in any way by calling 9080 5817 or emailing the Kalgoorlie Hospital management team on adminpa@health.wa.gov.au or me directly on Alicia.Michalanney@health.wa.gov.au.

Kind regards,

Alicia

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