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"Kooweerup Regional Health Service"

About: Killara Hostel

(as a friend),

Kooweerup Regional Health Service.

November 2024, a friend, aged 87, was transferred from another care facility to Kooweerup Regional health Service in the Killara ward. On my first visit his comments about the facility were, clean room, friendly lovely staff, food is good, lovely with the garden and birds. My subsequent visits found him, somewhere in the facility, be it his room, day room, or chatting to someone in the corridor. The staff always knew where he was. He was always happy, even though he didn’t know where he was. He would not talk once his food arrived, as he tucked in. Not that he ate much of it. Unfortunately, in February 2025, he passed away, thankfully with some family present.

His caregiver's comments to me were that the staff were wonderful, handled the final moments with compassion, and helped facilitate a smooth transition. The system had him overwhelmed at times, but he had support.

On all my visits, I found the staff, nurses to be very helpful, respectful of his privacy,

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Responses

Response from Aileen Thoms, Director of Primary Health and Innovation, Kooweerup Regional Health Services last month
Aileen Thoms
Director of Primary Health and Innovation,
Kooweerup Regional Health Services
Submitted on 4/04/2025 at 7:22 AM
Published on Care Opinion Australia at 10:07 AM


Many thanks Gazmo for taking the time to share your experience of your friend's care in Killara at Kooweerup Regional Health Service, we are very sorry for your loss. Sharing your story is much appreciated and we are glad the memories are positive. The staff are kind and compassionate and I was delighted to share your feedback with them. I am pleased you found the standard high for cleanliness and the food nourishing, we know good, fresh, well cooked food is important. The team work together across all departments to make a positive difference every day. Thank you for your kind words.

Aileen Thoms

Interim CEO

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