Online feedback about health care is a new and rapidly evolving area.
There's a lot to learn if we are going to do it well - and we'll need good quality research to help us.
On this page we link to relevant research projects and findings we are aware of. Do let us know of more.
Schembri, S. (2013), "Through the patient's eyes: Strategic insight derived from patient narratives," ANZAM (Australian and New Zealand Academy of Management) Conference, Hobart Tasmania, Australia, Dec 4-6.
And here is a link to research undertaken in the UK