Care Opinion Australia is run by a small team of passionate and experienced people, with the support and guidance of very many more.
Dr Tina Janamian, AGPAL Group Chief Executive Officer
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Tina is the CEO of Care Opinion Australia, a not-for-profit charitable organisation launched in 2012 for the benefit of users, carers, staff and the public.
Her background is in academia (primary care), health services research and public health. Tina has extensive experience working across the healthcare landscape and with multidisciplinary teams to improve integrated health care through patient feedback, continuous quality improvement, and innovative models of person-centred care.
She is an adjunct Associate Professor at the University of Queensland and a Director of a number of not-for-profit Boards.
As CEO, Tina focuses on sharing Care Opinion’s mission with peak body organisations, policy makers, people in health and social care, and with health professionals in training, emphasising the importance of the consumer voice or patient stories in improving service delivery, patient experience and outcomes.
Rhonda Fleming, General Manager
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As General Manager for both Care Opinion and CFEP Surveys, Rhonda loves to be involved with patients throughout all aspects of their healthcare journey. This includes integrating programs with collaboration as a focus.
Drawing from her extensive background in in Primary Care, Chronic Condition Management, Quality Improvement, Change Management, Population Health, and Strategic governance, her passion lies in evidence-based programs and innovative problem solving. This has led her to finding the ‘why’ within the healthcare space and a vested interest in the patient experience being part of the co-design health services and programs.
Knowing patient’s first-hand experiences are the key in this problem-solving approach, these services are than enabled to make quality improvements and meet patient’s needs. Rhonda also shares a passion for data and data analytics, where when combined with evidenced-based approaches, believes her passion and expertise meet.
She believes this can be summed up by a quote by American economist, W Edward’s Deming “Without data you’re just another person with an opinion”.
Fun fact: Rhonda loves gospel music, tinkering on her guitar and singing ... just not very well.
Rebecca Somerville, National Manager
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Rebecca is the National Manager of Care Opinion Australia. Over her career with the organisation, she has built on her earlier work in Client Liaison to now lead efforts in amplifying consumer voices across healthcare. With extensive experience in strategic communication, stakeholder engagement, and corporate communications, Rebecca is committed to supporting healthcare providers in using consumer feedback to inspire meaningful change and recognise staff whose work is valued by patients.
Leading a small, dedicated team, Rebecca fosters a workplace culture rooted in trust, accountability, collaboration, and kindness. She believes in creating an environment where team members feel valued and supported, enabling them to work together in helping organisations embrace the power of consumer stories. Drawing from the wealth of stories shared through Care Opinion, she emphasises how kindness can be a language that shapes more compassionate and responsive care, making it an integral part of healthcare delivery. Rebecca holds a Bachelor of Professional Communication (Management).
Fun fact: Rebecca has an eclectic mix of pipe dreams such as owning a donkey or a goat, being an author or running an animal sanctuary.
Sarah Higgins, Project and Administration Officer
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Like the Care Opinion platform, Sarah has evolved and changed over the past three years; transitioning from the Administrations & Communications Assistant and into the Projects & Administration Officer. This has stemmed from her increased skills in project management and creative design. She has a Bachelor of Business (Public Relations).
Sarah is experienced in educating and providing guidance to healthcare providers using the Care Opinion platform. She views difficulties in the healthcare landscape as an opportunity for them to grow. Eager to be part this entire process, Sarah believes stories can reach right down to the ground level and bring real feedback to the staff. Care Opinion can then share those stories with your community.
While she enjoys the creative process, Sarah always welcomes new ideas and requests to highlight staff’s achievements based on positive Care Opinion stories.
Fun fact: Sarah is a keen fan of the Wiggles and owns a rescue cat named Ellie (who thinks she is a dog).
Ellen Margaret, Moderation and Reporting Officer
Ellen is an experienced moderator in the Care Opinion team and is skilled at ensuring consumers and staff remain safe in the public domain whilst upholding the consumer’s meaning, voice and authenticity. She is currently completing a Bachelor of Advanced Humanities (Honours) and plans to complete her PhD in the coming years.
Ellen’s strengths also include research and reporting, and coordinating quality assurance processes over the tags used in the system. Using this knowledge, she supports clients in searching, filtering, interpreting and reporting the valuable qualitative data drawn from stories published on the platform.
Fun fact: Ellen enjoys dabbling in taxidermy during her spare time and has also never lost a game of Monopoly (yet!)