Care Opinion Australia is run by a small team of passionate and experienced people, with the support and guidance of very many more.
Dr Tina Janamian, AGPAL Group Chief Executive Officer
Connect with Tina on LinkedIn
Tina is the CEO of Care Opinion Australia, a not-for-profit charitable organisation launched in 2012 for the benefit of users, carers, staff and the public.
Her background is in academia (primary care), health services research and public health. Tina has extensive experience working across the healthcare landscape and with multidisciplinary teams to improve integrated health care through patient feedback, continuous quality improvement, and innovative models of person-centred care.
She is an adjunct Associate Professor at the University of Queensland and a Director of a number of not-for-profit Boards.
As CEO, Tina focuses on sharing Care Opinion’s mission with peak body organisations, policy makers, people in health and social care, and with health professionals in training, emphasising the importance of the consumer voice or patient stories in improving service delivery, patient experience and outcomes.
Rhonda Fleming, General Manager
Connect with Rhonda on LinkedIn
As General Manager for both Care Opinion and CFEP Surveys, Rhonda loves to be involved with patients throughout all aspects of their healthcare journey. This includes integrating programs with collaboration as a focus.
Drawing from her extensive background in in Primary Care, Chronic Condition Management, Quality Improvement, Change Management, Population Health, and Strategic governance, her passion lies in evidence-based programs and innovative problem solving. This has led her to finding the ‘why’ within the healthcare space and a vested interest in the patient experience being part of the co-design health services and programs.
Knowing patient’s first-hand experiences are the key in this problem-solving approach, these services are than enabled to make quality improvements and meet patient’s needs. Rhonda also shares a passion for data and data analytics, where when combined with evidenced-based approaches, believes her passion and expertise meet.
She believes this can be summed up by a quote by American economist, W Edward’s Deming “Without data you’re just another person with an opinion”.
Fun fact: Rhonda loves gospel music, tinkering on her guitar and singing ... just not very well.
Rebecca Somerville, Manager
Connect with Rebecca on LinkedIn
Following four years working in the Client Liaison role with the Care Opinion team, Rebecca transitioned to Manager in December 2023. She brings extensive experience in communication and client liaison coupled with skills in strategic, digital and corporate communications, and stakeholder engagement. She was honored to take up the leadership role and guide this small but effective team of professionals who are equally passionate about enabling the consumer experience to inspire change. She has a Bachelor of Professional Communication (Management).
If you want to learn more about how Care Opinion can be used as a strategic tool to understand and improve the consumer experience, an evidence base for meeting quality standards and a source of qualitative and quantitative reports for your Board of Directors, contact Rebecca today.
Fun fact: Rebecca has an eclectic mix of pipe dreams such as owning a donkey or a goat, being an author or running an animal sanctuary.
Nicholas Ivanvoic, Client Liaison Coordinator
Connect with Nicholas on LinkedIn
Nick works closely with clients to support them in fully implementing the Care Opinion platform and develops strategies to foster maximum engagement of healthcare providers across Australia in the sectors of health, aged care, community and disability with online relational feedback. He brings skills in stakeholder engagement, idea development and content writing. He has a Bachelor of Arts (Creative Writing & Film & Media Production).
Working directly with both patients and providers in the National Disability Insurance Scheme (NDIS) and Aged Care sector, Nick has been grateful to see directly how health organisations that are in touch with the patient experience thrive. He believes storytelling has been a powerful tool in communicating messages throughout human history and that Care Opinion is the link between patients and providers in instilling structural and institutional change in our healthcare system.
Fun fact: Nick is an avid vinyl record collector, concert enthusiast and fur-dad to a tuxedo rescue greyhound named ‘Bert’.
Sarah Higgins, Project and Administration Officer
Connect with Sarah on LinkedIn
Like the Care Opinion platform, Sarah has evolved and changed over the past three years; transitioning from the Administrations & Communications Assistant and into the Projects & Administration Officer. This has stemmed from her increased skills in project management and creative design. She has a Bachelor of Business (Public Relations).
Sarah is experienced in educating and providing guidance to healthcare providers using the Care Opinion platform. She views difficulties in the healthcare landscape as an opportunity for them to grow. Eager to be part this entire process, Sarah believes stories can reach right down to the ground level and bring real feedback to the staff. Care Opinion can then share those stories with your community.
While she enjoys the creative process, Sarah always welcomes new ideas and requests to highlight staff’s achievements based on positive Care Opinion stories.
Fun fact: Sarah is a keen fan of the Wiggles and owns a rescue cat named Ellie (who thinks she is a dog).
Ellen Margaret, Moderation Officer
Ellen is an experienced moderator in the Care Opinion team and is skilled at ensuring consumers and staff remain safe in the public domain whilst upholding the consumer’s meaning, voice and authenticity. She is currently completing a Bachelor of Advanced Humanities (Honours) and plans to complete her PhD in the coming years.
Ellen’s strengths also include research and reporting, and coordinating quality assurance processes over the tags used in the system. Using this knowledge, she supports clients in searching, filtering, interpreting and reporting the valuable qualitative data drawn from stories published on the platform.
Fun fact: Ellen enjoys dabbling in taxidermy during her spare time and has also never lost a game of Monopoly (yet!)