"The staff should have been able to keep his glasses where they could be found. If they can't find them they should have insurance or some other means to pay for a new pair. My husband is a palliative patient who should be able to use his glasses to see considering he is unable to get out of bed or do much considering he is terminal."

"He was end stage with a respiratory disease and had been quite unwell, and did not consent for resuscitation. The call operator insisted that my mother-in-law, who is 84, pull her husband off the bed and perform CPR (he was obviously dead and he did not want this anyway). "

"My mother-in-law's health had been in decline over a few months and her doctor had seen her that morning and felt that she was not likely to survive the night. Her extended family came together at Chelsea Manor to say our goodbyes, to make final arrangements and to do what we could to comfort her at this time. My mother-in-law’s turn-around is indeed miraculous."

"This service is delivered in a timely manner every second day. Staff are pleasant, efficient and take time to explain."

"At the end of last year I was heavily addicted to using cannabis, I had lost my son, my job, countless friends and any sense of direction in my life. Since starting sessions my mental state has improved dramatically and while it was only a few hours every other week, the sessions felt like a really big help and a good way to reflect."