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"When I come into Mountview I feel a sense of coming home. This is partly because Dad lives there and partly because everyone I’ve dealt with is warm and welcoming. The staff are tuned in to the residents' needs above everything else. They have gone out of their way to learn about Dad's history, to remind him of the route to his room from the dining room, there are pictures of typewriters, directing him. It reminds him of part of his identity as a journalist."

About: Maldon Hospital Aged Care
"I was absolutely delighted by the warm and joyous care I was given by Enmarie, Sofia, and Jasmin - nurses from the Covid Testing Centre at Sydney Eye Hospital! They say team culture begins with leadership, in that I was treated so well by Enmarie and Sofia must be a testament to the leadership of their manager, Jasmin, and how well she treats her team in my opinion. I am most grateful for the amazing care I received from Enmarie, Sofia, and Jasmin - it started my day off in the best possible way!"

About: Sydney / Sydney Eye Hospital / Emergency Department
"She was very fearful of going to hospital or a nursing home due to the disconnection with her community and most of all her husband. The Wheatbelt Palliative care service made it possible for her to stay at home and for dad and I to confidently care for her. Although the death of a family member is always going to be sad, I truly believe that having the palliative care service available to us prevented the experience from being traumatic."

experienced by 1 other

About: Wheatbelt Regional Palliative Care
"I wish that medics would understand that just because they are desensitised to medical issues people have, doesn’t mean patients are. I found it’s very scary and unsettling to have to have surgery let alone the psychological effects of healing and taking appropriate care for yourself after a surgery."

About: Maroondah Hospital / Emergency Department

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