We believe that feedback from service users and carers – good or bad – is essential to good care and support

Tell us what was good and what could be improved, say thanks or call for change - we'll pass your stories to the people in adult care and support services who can make a difference.

Tell your story – make a difference ››

Featured stories

View latest stories ››

"I went to ask for a psychologist... and honestly the staff in the intake team were so rude."	STORY HAS A RESPONSE experienced by 4 others
About: Headspace Southport
"You have believed in me and invested so much time, effort, blood, sweat and tears into me and my recovery."	STORY HAS A RESPONSE
About: Mirikai Residential Rehabilitation Facility
"During Tania's visit at our office she provided a Drugs and Alcohol workshop to our clients... I cannot thank Tania enough for her time yesterday."	STORY HAS A RESPONSE
About: Alcohol and Drug Counselling - Toowoomba (Lives Lived Well)
"With my 30 years' of involvement in supportive care, I feel qualified to say that the Kalyra Aged Care Facility Belair and its professional and dedicated team have set a standard that is beyond reproach within the aged care industry."	STORY HAS A RESPONSE
About: Kalyra Belair Aged Care
"One of the case workers from Rockingham I found hard to talk to. I never got to say goodbye to the nice case worker because the other suggested I didn’t need the service anymore and I didn’t feel I was given the opportunity to disagree."	CHANGE MADE
About: RUAH Community Services

Tell your story ››

Who's listening to your stories?

7,334 stories told
This is the total number of stories you can read on Care Opinion.
2,586 staff listening
The is the total number of health service staff registered on Care Opinion who can receive email alerts when we publish stories relevant to them. Some of these staff can also post responses on the site.

These are only the staff we can count. We know that many other health service professionals, researchers and educators also use Care Opinion, but are not registered to receive alerts or respond.

In the past 90 days...

82% of stories received a response
This is the percentage of stories posted in the past 90 days which have received at least one response. The figure is based on stories submitted directly to Care Opinion .

Because responses sometimes get posted after a delay, the percentage of stories with a response gradually increases over time. So the number we show here is lower than the percentage of stories on Care Opinion which will eventually receive a response.
8% of responses to concerns led to change
Ultimately, we want stories on Care Opinion to help improve health care - and to do so in ways which everyone can see and understand.

The number we show here is one way (but not the only way) to put a figure on the improvements which can result from patient and carer stories.

We show the percentage of responses where the response indicates that a change is planned, or has been made. But you would not expect a change to be made for every story - for example, about 45-50% of stories are entirely positive and no change is needed. You might only expect to see changes in response to stories which raise a concern.

So this figure only includes responses to concerns - that is, where there is at least something (even if it is only a tiny thing) which could be improved.

Again, because there can be a delay in a response appearing or a change being indicated, the percentage of responses to concerns which show a change increases gradually as you wait longer.