"Every staff member here was fantastic and very helpful, not only to Mum's needs, but also to us when we had to place her into palliative care."

"The care given to the patients was second to none, even though sometimes the job must be quite a challenging one. We felt this was less of a care facility, but more of a big caring family."

"I've never seen my mother so unhappy. In my opinion, the level of care was appalling while she was there."

"The first day I was sent to a GP who asked me what was I doing there as they thought it inappropriate. The manager and staff were very aware of my health issues but two days in to being there I was called to a meeting and asked to leave."

"I feel the case manager decisions and choices are revealing that they are following government and company policies that benefit the industry services providers and suppliers, not the frail aged ill pensioners! So disappointed! Spending the funds in the home care package on what I believe are unnecessary, yet very expensive items."

"...greatest compliment that I can give is that I felt as though I was being treated as being someone very special. That most certainly has been the case for me here, yet my own observations told me that all my fellow guests were being looked after"