We believe that feedback from service users and carers – good or bad – is essential to good care and support

Tell us what was good and what could be improved, say thanks or call for change - we'll pass your stories to the people in adult care and support services who can make a difference.

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"Every staff member here was fantastic and very helpful, not only to Mum's needs, but also to us when we had to place her into palliative care."
STORY READ

About: Doutta Galla Grantham Green
"The care given to the patients was second to none, even though sometimes the job must be quite a challenging one. We felt this was less of a care facility, but more of a big caring family."
STORY READ

About: Ian Brand Nursing Home
"I've never seen my mother so unhappy. In my opinion, the level of care was appalling while she was there."
STORY HAS A RESPONSE

About: Uniting Edina Waverley (HC)
"The first day I was sent to a GP who asked me what was I doing there as they thought it inappropriate. The manager and staff were very aware of my health issues but two days in to being there I was called to a meeting and asked to leave."
STORY HAS A RESPONSE

About: Logan House Residential Rehabilitation Facility
"I feel the case manager decisions and choices are revealing that they are following government and company policies that benefit the industry services providers and suppliers, not the frail aged ill pensioners! So disappointed! Spending the funds in the home care package on what I believe are unnecessary, yet very expensive items."
STORY HAS A RESPONSE

About: Nextt VIC
"...greatest compliment that I can give is that I felt as though I was being treated as being someone very special. That most certainly has been the case for me here, yet my own observations told me that all my fellow guests were being looked after"
STORY HAS A RESPONSE

About: Lucinda Cottage

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