We believe that feedback from service users and carers – good or bad – is essential to good care and support

Tell us what was good and what could be improved, say thanks or call for change - we'll pass your stories to the people in adult care and support services who can make a difference.

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"They took all my details, then told me that because I was a senior, I had to apply upstairs at the Special Care Unit. Instead of handing my file to the SCU upstairs, it seems they made my file disappear. I waited six months for instructions and did not hear from them."
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About: Westmead Hospital
"In particular, the care and quality of services shown to her medically, when she has cuts or trips over or becomes unwell, is very welcome and allows her family to feel much more relaxed, knowing that expert care is available on site or where appropriate can be brought in for her."
STORY HAS A RESPONSE

About: BlueCross Broughtonlea
"Very disappointed that I was not advised of my client's GP appointment being cancelled until 1 hour before it was due to take place, despite the GP not having been working for the past 3 weeks."
STORY HAS A RESPONSE

About: Allied Health - Prahran
"But having a program and a plan, support from good people and faith in what being gives you comfort helps greatly."
STORY HAS A RESPONSE

About: Lyndon Wattlegrove Residential Rehab and Lyndon Withdrawal Unit
"That place is bloody amazing. The help and support and the staff are just dead set amazing. if it wasn’t for Joel, I don’t think I would have made it home to my children and stayed clean."
STORY HAS A RESPONSE

About: Lyndon Wattlegrove Residential Rehab and Lyndon Withdrawal Unit
"As always very pleased with the attention and care afforded to my father. Staff are attentive and caring."
STORY HAS A RESPONSE

About: Jean Marion Cottage

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