We believe that feedback from service users and carers – good or bad – is essential to good care and support

Tell us what was good and what could be improved, say thanks or call for change - we'll pass your stories to the people in adult care and support services who can make a difference.

Tell your story – make a difference ››

Featured stories

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"They took all my details, then told me that because I was a senior, I had to apply upstairs at the Special Care Unit. Instead of handing my file to the SCU upstairs, it seems they made my file disappear. I waited six months for instructions and did not hear from them."	STORY READ
About: Westmead Hospital
"In particular, the care and quality of services shown to her medically, when she has cuts or trips over or becomes unwell, is very welcome and allows her family to feel much more relaxed, knowing that expert care is available on site or where appropriate can be brought in for her."	STORY HAS A RESPONSE
About: BlueCross Broughtonlea
"Very disappointed that I was not advised of my client's GP appointment being cancelled until 1 hour before it was due to take place, despite the GP not having been working for the past 3 weeks."	STORY HAS A RESPONSE
About: Allied Health - Prahran
"But having a program and a plan, support from good people and faith in what being gives you comfort helps greatly."	STORY HAS A RESPONSE
About: Lyndon Wattlegrove Residential Rehab and Lyndon Withdrawal Unit
"That place is bloody amazing. The help and support and the staff are just dead set amazing. if it wasn’t for Joel, I don’t think I would have made it home to my children and stayed clean."	STORY HAS A RESPONSE
About: Lyndon Wattlegrove Residential Rehab and Lyndon Withdrawal Unit
"As always very pleased with the attention and care afforded to my father. Staff are attentive and caring."	CHANGE PLANNED
About: Jean Marion Cottage

Tell your story ››

Who's listening to your stories?

3,393 stories told
This is the total number of stories you can read on Care Opinion.
1,581 staff listening
The is the total number of health service staff registered on Care Opinion who can receive email alerts when we publish stories relevant to them. Some of these staff can also post responses on the site.

These are only the staff we can count. We know that many other health service professionals, researchers and educators also use Care Opinion, but are not registered to receive alerts or respond.

In the past 90 days...

79% of stories received a response
This is the percentage of stories posted in the past 90 days which have received at least one response. The figure is based on stories submitted directly to Care Opinion .

Because responses sometimes get posted after a delay, the percentage of stories with a response gradually increases over time. So the number we show here is lower than the percentage of stories on Care Opinion which will eventually receive a response.
3% of responses to concerns led to change
Ultimately, we want stories on Care Opinion to help improve health care - and to do so in ways which everyone can see and understand.

The number we show here is one way (but not the only way) to put a figure on the improvements which can result from patient and carer stories.

We show the percentage of responses where the response indicates that a change is planned, or has been made. But you would not expect a change to be made for every story - for example, about 45-50% of stories are entirely positive and no change is needed. You might only expect to see changes in response to stories which raise a concern.

So this figure only includes responses to concerns - that is, where there is at least something (even if it is only a tiny thing) which could be improved.

Again, because there can be a delay in a response appearing or a change being indicated, the percentage of responses to concerns which show a change increases gradually as you wait longer.