We believe that feedback from service users and carers – good or bad – is essential to good care and support

Tell us what was good and what could be improved, say thanks or call for change - we'll pass your stories to the people in adult care and support services who can make a difference.

Tell your story – make a difference ››

Featured stories

View latest stories ››

"The strength and strategies I've gotten from the facilitators and participants have been immeasurably helpful"	STORY READ
About: SMART Recovery - Drug ARM - Ipswich
"...thanks to HammondCare for yet another service that has proven to be high above my expectations"	STORY HAS A RESPONSE
About: HammondCare At Home Northern Sydney, Lucinda Cottage and Parkhill Cottage
"I felt I was really listened to and my issues understood"	STORY HAS A RESPONSE
About: Inner South Community Health
"I left there feeling safe again and ensured I actually had a plan in place if things got worse."	STORY HAS A RESPONSE
About: Banjara Medical Centre
"My case manager is a wonderful person, very gentle, kind and excellent to talk with"	CHANGE PLANNED experienced by 2 others
About: HammondCare At Home South West Sydney

Tell your story ››

Who's listening to your stories?

2,345 stories told
This is the total number of stories you can read on Care Opinion.
1,326 staff listening
The is the total number of health service staff registered on Care Opinion who can receive email alerts when we publish stories relevant to them. Some of these staff can also post responses on the site.

These are only the staff we can count. We know that many other health service professionals, researchers and educators also use Care Opinion, but are not registered to receive alerts or respond.

In the past 90 days...

79% of stories received a response
This is the percentage of stories posted in the past 90 days which have received at least one response. The figure is based on stories submitted directly to Care Opinion .

Because responses sometimes get posted after a delay, the percentage of stories with a response gradually increases over time. So the number we show here is lower than the percentage of stories on Care Opinion which will eventually receive a response.
9% of responses to concerns led to change
Ultimately, we want stories on Care Opinion to help improve health care - and to do so in ways which everyone can see and understand.

The number we show here is one way (but not the only way) to put a figure on the improvements which can result from patient and carer stories.

We show the percentage of responses where the response indicates that a change is planned, or has been made. But you would not expect a change to be made for every story - for example, about 45-50% of stories are entirely positive and no change is needed. You might only expect to see changes in response to stories which raise a concern.

So this figure only includes responses to concerns - that is, where there is at least something (even if it is only a tiny thing) which could be improved.

Again, because there can be a delay in a response appearing or a change being indicated, the percentage of responses to concerns which show a change increases gradually as you wait longer.

Make a difference here Tell your story ››

This month: what are people saying?

What's good & what could be improved?

This month: how are people feeling?

Positive: 59%
Negative: 41%

Common emotions this week…

We believe that feedback from service users and carers – good or bad – is essential to good care and support

Featured stories

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