Care Opinion

Text size

Theme

Language

Help with language translation
Help with reading or listening

Confusing information on general information form

Posted By jazzch33

"Confusing information on general information form"

About: Fremantle Hospital and Health Service / Outpatients

(as the patient),

On patient info paperwork received prior to me attending my appointment it stated that if I took Clopidogrel or Warfarin (?) I should consult my Doctor!!!  My Doctor had referred me to the Urology Dept and was quite aware of medications that I take so I tried to phone the Urology department to enquire if I needed to cease taking my tablets, being blood thinners/anticoagulants, prior to my procedure.  I could not get any intelligent response from anyone that I spoke with at Fremantle Hospital, they were all very polite etc but continued to put me on a merry-go-round of hospital departments  until I got back to the main switch.

I feel that the wording used on the form that gave instructions etc should be changed to read in a more simple, easy to understand way ;   either I continue to take my medication or I stop prior to my procedure!!  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service last month
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 4/04/2025 at 7:23 PM
Published on Care Opinion Australia on 7/04/2025 at 12:49 PM

picture of Luke Dix

Dear jazzch33,

Thank you for sharing your concerns with me. I completely understand your frustration regarding the lack of clear information on your medication, and the difficulty you faced when trying to reach a resolution through the Urology department. Clear and concise communication, especially when it comes to managing medications like blood thinners before a procedure, is crucial, and your feedback is valuable in helping us improve our processes.

As Care Opinion is an anonymous platform, we are unable to investigate your particular situation directly. However, I strongly encourage you to contact our Patient and Family Liaison with your details on (08) 6152 4013 (Mon to Fri 8:30am to 4:30pm) or FSHFeedback@health.wa.gov.au. This will allow us to properly investigate your case and ensure we apply any necessary learnings to improve patient care in the future.

Kind Regards

Luke Dix

A/Executive Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k