Care Opinion

Text size

Theme

Language

Help with language translation
Help with reading or listening

Long wait times

Posted By Fiown64

"Long wait times"

About: Peel Health Campus / Emergency Department

(as the patient),

Went to ER with some very scary symptoms that I felt could not wait to see GP the next day. I sat in the ER for over 5 hours after that time I gave up and left  I saw countless people go in before me with what appeared to not be serious. I should have just waited to see my gp and not wasted my time. I hope I don't have anything serious wrong with me, because I never saw a doctor. I am happy to pay more tax if it means you actually get to see a doctor if you are sick .

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kellie Blyth, Executive Director, Peel Health Campus, South Metropolitan Health Service 2 months ago
Kellie Blyth
Executive Director, Peel Health Campus,
South Metropolitan Health Service

Submitted on 10/04/2025 at 1:14 PM
Published on Care Opinion Australia on 11/04/2025 at 8:50 AM

picture of Kellie Blyth

Dear Fiown64,

Thank you for providing your feedback. It is important we receive feedback to improve the experience of our consumers.

I agree that 5 hours is too long to wait for treatment in an Emergency Department and I apologise that you weren’t seen earlier and prior to leaving the department.

The people you saw entering the department before you were likely being seen by our Treatment Unit. This unit is a “fast track” area for staff to treat minor injuries like wound treatment. Unfortunately, it was likely that your presentation was not appropriate to be seen in the Treatment Unit and required a review from the medical team in the main department. We are currently working on updating our communication materials in the waiting room to explain the different ED pathways.

If you would like a more thorough review of your presentation, please feel free to contact our Patient Liaison Officer on PHC.Feedback@health.wa.gov.au or by calling 9531 8177.

Again, thank you for providing your feedback.

Kind Regards,

Kellie Blyth

Executive Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k