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"Care I received at Kyneton"

About: Kyneton Hospital / Perioperative Services

(as the patient),

Normally I wouldn’t write about care I received at hospitals but I had such a nice experience today at Kyneton Health that I needed to write. Every single person I dealt with made me feel cared for. From reception to check out they were genuine and caring.

I come from a customer service industry so I do feel qualified to comment. I only wish I can remember all of their names to highlight them including the anaesthetist. One name I do remember,  because I spent most time with her, was my after care nurse Vanessa. She was ridiculously lovely to me and the other patient in my room and if that doesn’t help someone feel better I don’t know what does!

Whoever is in charge of hiring staff, hats off to you. I felt I was in the hands of Quality people. I have already  today highly recommended this hospital to family and other friends after today’s experience. If I have any say in where I go for my next procedure it will certainly be with you. Thank you very very much. 

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Responses

Response from Kristine Wyatt, Nurse Unit Manager - Perioperative Services, Perioperative services, Kyneton Heatlh 3 days ago
Kristine Wyatt
Nurse Unit Manager - Perioperative Services, Perioperative services,
Kyneton Heatlh
Submitted on 14/04/2025 at 11:28 AM
Published on Care Opinion at 11:50 AM


Hi sunnh83,

Thank you so much for taking the time to provide such lovely feedback. We aim to provide the best care to every patient every time so it's very reassuring to know that we are achieving this.

I will pass your thanks onto to my team in theatre and to the Unit Manager of the ward so that she can pass it on to her team.

Regards,

Kris Wyatt

NUM Perioperative Services

Kyneton Health

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