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"Experience in Emergency at Collie Hospital"

About: Collie Hospital / Emergency Department

(as the patient),

At Collie Hospital last week in the evening about 5pm my first visit as a patient into emergency with a severe chest pain.

Mostly when I move/ cough/yawn the pain is 10/10, however sitting still it is a noticeable 1/10.

The triage , by Margaret. was very quick and after a couple of minutes doing the necessary computer input and signing a couple forms was in a bed being hooked up to ecg/ bp etc then Doctor Peter appeared to assess me. 

Asking all the routine questions and discount ing any heart related issues, focussed on the pain. After a period of time allowing the pain killer to kick in they arranged the paperwork for tests a few days later. 

Left Emergency about 7:30.

The quickest , efficient and most welcoming environment of any hospital I have ever been in.

Come 3 days later back at the hospital and the process for getting the blood sample and X-ray was just as smooth and efficient as the experience previous visit - I was back in the office within 45 mins.

I feel so much better about living in Collie knowing that a first rate health service is available if needed.

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Responses

Response from Jeremy Higgins, Operations Manager - Inland, WACHS South West 3 weeks ago
Jeremy Higgins
Operations Manager - Inland,
WACHS South West
Submitted on 16/04/2025 at 11:12 AM
Published on Care Opinion Australia at 11:33 AM


picture of Jeremy Higgins

Dear Retired,

Thankyou for sharing this feedback on your care experience at Collie Hospital. The hospital is here 24/7 for the community and the staff strive to provide an excellent service. I will share your feedback with the team -it will make their day.

Your sincerely,

Jeremy Higgins, Operations Manager, South West Inland

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