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Rude Nurse

Posted By French87

"Rude Nurse"

About: Albany Health Campus / Emergency Department

(as the patient),

I have several chronic health conditions. On a good day I'm still at a level I believe most people would present to ED with. I was in recently - and believe a nurse in ED should really watch their mouth. Saying things like "oh this one is well known to ed department drs" in a sarcastic tone was so uncalled for. It's not the first time this nurse has made rude comments when I have come in.

I battle health conditions everyday and living in Albany is already a struggle with awful awful health care. I have a right to be paranoid when I was sent away once with anxiety only to end up having a brain operation and another time being told to take mylanta when my bowel had perforated.

I feel like one day ill die at this hospital... or outside of it because some nurses I've seen make presenting to ED the worst experience imaginable. To be judged by people who are supposed to care or help is the worst feeling in the world. I believe they should have some empathy and if they spent one day in my body they would be at ED as well. 

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Responses

Response from Kate Hambleton, Director, Albany Health Campus, WACHS GS last month
Kate Hambleton
Director, Albany Health Campus,
WACHS GS

Submitted on 1/05/2025 at 5:28 PM
Published on Care Opinion Australia on 2/05/2025 at 10:18 AM

Dear French87

Thank you for taking the time to share your experience with us. We deeply value our community and believe that every individual's voice is important. We are truly sorry to hear about the distressing experience you had during your recent visit to our Emergency Department.

At the Albany Health Campus, we are committed to providing compassionate and high-quality care to all our patients. It is unacceptable to hear that you felt judged and disrespected by a member of our staff. This behaviour does not align with our values of integrity and empathy, and we sincerely apologise for any distress it has caused you.

We understand the challenges our patients face with chronic health conditions and the importance of receiving respectful and empathetic care. Your feedback is crucial in helping us improve our services and ensure that all patients are treated with the dignity and compassion they deserve. We are committed to addressing this issue and will take appropriate actions to prevent such incidents in the future.

To better understand your experience, we would appreciate it if you could contact us with more details. We are keen to learn more about what happened and how we can make things right for you. Please contact me, Kate Hambleton, the Albany Health Campus Director, on 0428 758 213.

Once again, we apologise for any distress caused and thank you for bringing this to our attention.

With best wishes.

Kate Hambleton | Director Albany Health Campus

WA Country Health Service – Albany Health Campus

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