Text size

Theme

Language

"Amazing care for mom"

About: Armadale Hospital

(as a relative),

Amazing team that was above our expectations. Nurse Lisa and her team have been very polite, attentive, caring and kind. Nurse always smile to my elderly mom, and she always ask is she feeling alright; she offered mom hot tea and cookie, mom told me she enjoyed them very much. She treated my mom so well and full of kindness when she is waiting in Discharge Lounge. 

Nurse have gone out of her way to answer questions, and to make mom feel as comfortable and cared as she can be. 

In fact, my mom live alone, mom left her wallet at home, no one able to pick her up at that day as my family are out of town, also mom is not in a good shape to go to chemists alone to pick up her medications pack in the dark rainy evening. 

Nurse tried and really put effort to assist mom to make sure she go home safely by organised a taxi voucher for her. At the end of the day, I feel so fortunate my mom is in good hands that she been taken care of. 

Nurse always keep me updated about my mom situation in discharge lounge. Nurse is very organised and she sure know what's she is doing. This is a great plus!!!

Armadale hospital is the best hospital around, small but cosy, all staffs willing to help, and so friendly. Please let Lisa and her team know they make a huge difference to someone.

Thank you again all caring staffs from Armadale Hospital.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alisha Thompson, A/ Executive Director, Armadale Kalamunda Group, East Metropolitan Health Service 3 days ago
Alisha Thompson
A/ Executive Director, Armadale Kalamunda Group,
East Metropolitan Health Service
Submitted on 29/04/2025 at 10:57 AM
Published on Care Opinion Australia at 2:38 PM


picture of Alisha Thompson

Dear Happy Son

Thank you for sharing such lovely feedback. I am so glad to hear that Nurse Lisa and her team provided attentive and compassionate care to your mum during her time in the Discharge Lounge. It is pleasing to know that they went above and beyond to ensure her comfort and safety, and arranged a taxi voucher when she needed assistance to get home.

Your words about their dedication and kindness highlight the values we strive for every day. I will take great joy in sharing your compliment with the Discharge Lounge team as I know they'll be delighted to know they made a meaningful difference.

Best wishes

Alisha Thompson

A/ Executive Director

Armadale Kalamunda Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k