"Manage My Care"

Dear festivitywh44,

I appreciate you taking the time to let us know of your experience with “Manage My Care”. As you know, this is a free app and web portal which enables patients and carers to digitally track their WA Health public outpatient appointments and referrals. I am pleased to hear it is helping to make life easier for you.

Manage My Care is managed by the WA Department of Health (DoH) and the information within is based on the instructions provided by clinical specialities, for example, for specific cohorts of patients or conditions, a clinical team may have specific clinic exception rules as these are managed by the individual hospital’s medical teams. These rules are not intended to inconvenience you, but to ensure that the safest care possible is being provided to patients ensuring their health needs are met in the timeliest way possible.

The DoH team that oversees Manage My Care welcomes valuable feedback as it helps improve the patient’s experience. Your specific feedback has been shared with the DoH, and there are plans currently underway for expansion of the Manage My Care services, including to add diagnostic and pathology appointments visibility. Efforts in this area are ongoing, with a focus on continuously enhancing the services provided to patients and members of the community.

Thank you again for your feedback and I wish you well.

Kind Regards,

Ben Noteboom

Executive Director

Royal Perth Bentley Group