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"It’s about my eye tear duct!"

About: Sydney / Sydney Eye Hospital

(as the patient),

My tear duct was blocked and infected two months ago, but it was treated by taking antibiotics. As my appointment was scheduled very late, my blocked tear duct improved, and I didn't have any more tearing problems until I attended my appointment recently.

During the appointment, the doctor injected salty water into the tear duct to determine if it was still blocked. Unfortunately, the procedure was not done very professionally, and since then, I have a bit pain in the corner of my eye, the place injected and tearing problems have started again. I'm not sure what happened.

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Responses

Response from Sydney and Sydney Eye Hospital 2 weeks ago
Submitted on 8/05/2025 at 4:57 PM
Published on Care Opinion Australia on 9/05/2025 at 10:11 AM


Dear likeabletg63,

Thank you for sharing your experience with us and raising your concerns in relation to your visit to Sydney/Sydney Eye Hospital.

We are sorry to hear you did not have a positive experience and that your appointment time was delayed.

We value patient feedback and opportunities for improvement and would be grateful if you could contact us directly via SESLHD-SSEHExecutiveServices@health.nsw.gov.au with any additional details that may assist us with a review.

We look forward to hearing from you.

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing & Support Services

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