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"Surgery and inpatient"

About: Armadale Hospital / Colyer Surgical & Medical Ward

(as the patient),

I am diagnosed bipolar, so emotionally delicate. I take psychiatric prescribed meds. Also hearing impaired so I rely on lip reading.

I was booked into Armadale Hospital for major surgery mid-last year. I spoke to a surgeon and received minimal information, all my questions were waved off with no definitive answers. They did tell me I would have an epidural and light sedation. I told them, that would be an option for me. They informed me it would be up to the anaesthetist at the hospital. At my pre op I had I consultation with another surgeon who also wouldn’t allay my fears. The anaesthesiologist was sympathetic to my concerns and booked me in for a general anaesthetic.  We both signed the legal form for this.  I then spoke with two medical staff explaining my medication, reasons why and when I may require them and my daily meds.

On the day of surgery my anxiety levels were extremely high, which is a natural response to my condition.  I was wheeled into into theatre and told I would be having a spinal block and light sedation. I immediately began to panic, repeatedly refusing as you can imagine how terrified I was.  My objections were ignored, I was made to feel dopey then held down while a needle was inserted into my spine without a local. I was given given a stronger form of sedation despite my refusal.  During my recovery I was in more pain than I thought was possible.  The patient in the bed next to me shouted at the nurses that I was in a lot of pain, again I was made to feel dopey enough so I couldn’t screaming excruciating pain.  The next day the pain was more bearable. The second morning I became anxious, I asked for my medication which was not given to me, I was completely ignored.

This escalated my anxiety into a full on panic episode.  I was still ignored my requests for my meds until my partner arrived.  They had to shout at the staff to check my files and give me my medication urgently. A very short time later I was discharged by a physiotherapist and told I would get a follow up home visit.  This never happened because my understanding is that the hospital told them I was dangerous.  I have tried repeatedly to obtain my medical records.  But all I can get is heavily redacted.

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Responses

Response from Alisha Thompson, A/ Executive Director, Armadale Kalamunda Group, East Metropolitan Health Service yesterday
Alisha Thompson
A/ Executive Director, Armadale Kalamunda Group,
East Metropolitan Health Service
Submitted on 12/05/2025 at 4:01 PM
Published on Care Opinion Australia at 4:01 PM


picture of Alisha Thompson

Dear antliaqq54

Thank you for bringing your experience to our attention. As this was submitted anonymously, I encourage you to reach out to us directly so we can better understand your concerns and investigate further. We take all feedback seriously and are committed to improving the experiences of those in our care. Your well-being is important to us, and we appreciate the opportunity to listen and make meaningful improvements. Please contact our Consumer Liaison Coordinator on 9391 1153 or AKG_ConsumerLiaison@health.wa.gov.au at your earliest convenience.

Best wishes

Alisha Thompson

A/ Executive Director

Armadale Kalamunda Group

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