"A bad experience had by a friend."

My friend presented to Admin recently in the early morning, for a Day Procedure, to remedy a Cataract in their eye.

They had to wait some time for a response from the Clerk, on the phone.

They were directed to Outpatients, which they found didn't open for another hour and a half.

Returned to Admin, same clerk, negative response, again.

Another clerk nearby sent my friend to Day Ward, where they found themselves delegated to the rear of the field for their procedure.

In pre-op they were given drops to the eye, which turned their eye purple.

When they were called in for their procedure, there was a concern, because they were given the wrong pre-op drops, which was a concern, having them wait while the correct medication was put into their eye.   

It is now middle of the afternoon, no food or water, The Operation finished now in Post-Op, needing to pee they went to the toilet, and was seemingly chastised by the nurse, for not having a PCA push them to the toilet.

I picked my friend up later in the afternoon, they were a little miffed by the experience, and doesn't have the facilities to write this Care Opinion story.