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"My care at the Community Assessment Unit"

About: POWH Community Assessment Unit

(as the patient),

I can’t speak highly enough of all the staff on the CAU ward at The Prince of Wales Hospital during my period of hospitalisation late last month - whilst I was suffering from quite a severe case of Pneumonia.

Three nurses deserve a special call out – 2 Irish girls (Cara and ?) who cared for me through some very tough days and Emma who cared for me during my worst 2 nights. I felt absolutely wretched with Pneumonia (the worst i've felt in 50 years), and their kindness, support and sense of humour went an incredibly long way in some dark moments. I feel quite emotional thinking about it actually. Please look after our special nurses - they truly make a difference to lives.

The doctors, of course, were also wonderful and worked relentlessly to get to the bottom of what was going on with me and I’m extremely grateful to them.

The only thing that I can think of (other than the food) that could be improved is the communication between the doctors and the nursing team - post their visit in the morning. There were a couple of instances where actions confirmed by the doc in the 10am visit wasn’t communicated to the nurses and needed me to raise it with them.

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Response from Justin O'Hare, Co-Director CCVH Program, CCVH, Prince of Wales Hospital yesterday
Justin O'Hare
Co-Director CCVH Program, CCVH,
Prince of Wales Hospital

Nurse Manager

Submitted on 7/05/2025 at 9:21 AM
Published on Care Opinion Australia at 11:39 AM


Hello empathyrb57

Thank you providing your feedback in your time in the POWH Community Assessment Unit (CAU).

It is wonderful to see the person-centered care you received from nursing and medical staff in the CAU which helped you through some very challenging times both physically and emotionally. Your lovely words in regards to nurses Ciara and Emma are wonderful and will be fed back back to them both.

Thank you also for raising the improvement of communication from medical to nursing. I agree this is very important to ensure the care provided is timely, consistent and remains person centered. This feedback will support an action plan with the team.

I hope you remain well and again thank you for taking the time to acknowledge the CAU team.

Kind regards,

Justin O'Hare

Nursing Co-Director CCVH

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