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Very incapable service

Posted By scorecardkj89

"Very incapable service"

About: Carnarvon Hospital

(as a parent/guardian),

Unable to provide a good service for my child in my opinion. Their toe nail needed to be removed. I felt that the intake nurse was not listening to us. It seemed that the doctor and nurse were very incapable to speak to a nervous child. The procedure was horrific. Needle through the toe, not working anesthetic, absolutely no after care and a adult pain relief prescription! Disgusting in my opinion!

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Responses

Response from Vanessa Parker, Acting Operations Manager Gascoyne, Midwest, WA Country Health Service 2 weeks ago
Vanessa Parker
Acting Operations Manager Gascoyne, Midwest,
WA Country Health Service

Submitted on 15/05/2025 at 11:34 AM
Published on Care Opinion Australia at 12:26 PM

picture of Vanessa Parker

Dear scorecardkj89,

Thank you for sharing your story on Care Opinion.

I was very sorry to read of you and your child’s experience at Carnarvon Hospital. Our aim is to provide high quality, compassionate care to every member of our community and it is very clear in your feedback you believe we failed on this occasion. This is very regrettable, and I offer my sincere apologies to you both.

I would very much like to speak with you to learn more about the events and ensure they can lead to meaningful improvement to the service we provide. My name is Vanessa Parker, I am the Acting Operations Manager Gascoyne and I can be reached on 0427 700 695 or wachs-midwest.gascoyneoperationsmanager@health.wa.gov.au

I hope your child is feeling well and their toe is no longer causing them pain and discomfort.

Kind regards

Vanessa Parker

Acting Operations Manager – Gascoyne

WA Country Health Service - Midwest

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Vanessa Parker, Acting Operations Manager Gascoyne, Midwest, WA Country Health Service 2 days ago
Vanessa Parker
Acting Operations Manager Gascoyne, Midwest,
WA Country Health Service

Submitted on 29/05/2025 at 4:24 PM
Published on Care Opinion Australia on 30/05/2025 at 9:03 AM

picture of Vanessa Parker

Dear scorecardkj89

Thank you again for sharing your story on Care Opinion.

I wished to reach out again and assure you I am available if you wish to discuss your concerns with me. Please feel free to contact me on 9941 0300 at any time.

Kind regards

Vanessa Parker

Acting Operations Manager – Gascoyne

WA Country Health Service - Midwest

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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