Text size

Theme

Language

"Day admission"

About: Busselton Health Campus / Day Surgery

(as the patient),

Commendation for Outstanding Day Surgery Experience

I am writing to express my sincere appreciation for the exceptional care I received yesterday during my day admission at Busselton Health Campus. From beginning to end, the experience was nothing short of five-star.

From the moment I arrived, I was warmly welcomed by the volunteers at the front desk, setting a positive tone for the day. The surgical services admission staff were friendly and efficient, and the entire team throughout the day surgery process—including all the nursing staff in each team and attending Doctors. 

 Theatre teams and the recovery team also demonstrated a high level of professionalism, warmth, and compassion.

Each stage of the process was clearly explained, and I felt completely informed and reassured. My patient checks were thorough and conducted with great attention to detail, reflecting the high standards of care that I believe your facility upholds.

Please extend my gratitude to all involved. Their dedication and kindness made this experience smooth and comfortable.

Many thanks 🙏 

 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gemma Moyes, Clinical Nurse Manager, Surgical Services, WACHS South West yesterday
Gemma Moyes
Clinical Nurse Manager, Surgical Services,
WACHS South West
Submitted on 8/05/2025 at 3:28 PM
Published on Care Opinion Australia at 3:37 PM


Hello conditionertk59,

I am the manager of Surgical Services at Busselton Health Campus and wanted to thank you for leaving such a lovely review of the service that you received yesterday.

Please know that I have passed on your positive feedback to the whole team and I am very glad that your experience was a positive one (I'm sure it is never fun coming for a procedure!!).

I hope that your recovery has been without complications.

Thanks again for your very kind words.

All the best,

Gemma Moyes

Clinical Nurse Manager

Busselton Health Campus.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k