"Concern Regarding Emergency Department Experience"

We were called urgently back to the ED, but no reason was given. When we arrived, my client, who has a disability, was scared and asked me to find out what was happening. I approached the nurse only to ask whether if the situation was urgent or not, hoping for reassurance, but I felt their response was dismissive. When I explained my client’s fear, I recall they simply said, they're old enough, which felt like a lack of empathy.

I then asked to speak with the doctor briefly, but the nurse refused. The nurse’s attitude made a difficult situation harder for both of us. I feel it’s essential that carers and medical staff collaborate with understanding, especially when caring for vulnerable individuals. I hope this feedback helps improve communication and care in the future.