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My sore eye day

Posted By yankeegg33

"My sore eye day"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I had a sore eye and needed to go to the eye hospital. Dr Raj, nurse Abrgeil and PEO Gowtham were all very helpful and made what was a bad day an easier day. 

There was a considerable wait to see the doctors but Gowthum made sure everyone was comfortable and heard in the wait space. When I needed to take a walk he noted me down so to be able to communicate with the doctors my location. 

Nurse Abrgeil was helpful in assessing me and making me seen heard and comfortable. And Dr Raj made sure I knew what was wrong and how to treat my injury so I can get better.

Thank you all.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital yesterday
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 16/05/2025 at 4:16 PM
Published on Care Opinion Australia at 4:45 PM

Dear yankeegg33,

Thank you for taking the time to share your recent experience in our Emergency Department.

It is very gratifying to hear that you found Dr. Raj, Nurse Abigail, and the rest of the staff to be compassionate and professional, and that you felt involved in your care throughout your visit.

Delivering professional, high-quality care is a key organisational priority, and it’s encouraging to know that this standard is being upheld, even in a busy environment like the ED. We are indeed fortunate to have such dedicated and hard-working staff at Sydney/Sydney Eye Hospital. It will be our pleasure to pass your kind feedback on to Dr. Raj and Nurse Abigail.

We’re also pleased to hear that your interaction with Gowtham, in his role as PEO, contributed positively to your experience. Gowtham is a highly valued member of our team, and we will be delighted to share your comments with him.

Once again, thank you for taking the time to provide your feedback via Care Opinion.

Best wishes,

Dr Pauline Rumma
Director of Clinical Services

Natalie Maier
Director of Nursing & Support Services

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