Text size

Theme

Language

"Microwave or lack of"

About: Sir Charles Gairdner Hospital / Respiratory Medicine G54

(as the patient),

I was admitted to G54 recently due to my Cystic Fibrosis & bulging back disc, with a planned two-week stay. I've been having difficulty with hospital food, and my Dietitian suggested that I order from Uber Eats at my own expense, which I appreciate since I've lost 4kg and currently weigh 43kg due to my condition. I’ve found that I can generally manage these meals over 2-3 days by storing them in the individual fridges for ppwcf.

Initially, nursing staff helped me by heating these meals. However, on the third day of my admission, I was informed that due to safety protocols, they could no longer assist with this and suggested I use the microwave on Floor 8 instead. I communicated that I couldn't walk that distance, and the Charge Nurse Manager, mentioned that a nurse might be able to accompany me if time permitted. I believe this is just too difficult as the nurses are flat out and I think it is a ridiculous suggestion and seemingly poor use of nursing resources. 

I understand the importance of infection control, but I feel that there could be a more patient-centered approach to this situation. Since I'm unable to walk to Floor 8 due to my condition, it seems a bit paradoxical to me, to expect me to heat my food there and bring it back, as this may present additional risks. I hope we can find a solution that prioritizes both safety and my well-being during my stay. Thank you for your understanding and support.

I am also representing other people with CF as the Chair of the CF Adult Consumer Advocate Committee.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jodi Graham, Executive Director, SCGOPHCG, Sir Charles Gairdner Osborne Park Health Care Group 3 weeks ago
Jodi Graham
Executive Director, SCGOPHCG,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 27/05/2025 at 12:53 PM
Published on Care Opinion Australia at 2:58 PM


picture of Jodi Graham

Dear CF Fridges,

Thank you for taking the time to provide feedback on your experience at Sir Charles Gairdner Hospital.

I was sorry to hear that during your recent admission to G54 you encountered difficulty with the hospital food and that you were ordering Uber Eats at your own expense. Please accept my sincere apologies for any discomfort or inconvenience this caused you.

I have shared your experience with our catering team so that we can reflect on how we might better meet the nutritional needs of our patients. Your experience highlights the need for us to listen to our patients and adapt our services accordingly.

I would also like to thank you for raising your concerns about the availability of microwaves for reheating meals. We understand that access to such facilities can make a significant difference in a patient’s comfort and autonomy during their stay. While microwaves are currently located in several locations throughout the hospital, your feedback has made it clear that these may not be accessible or sufficient for all patients. We are now reviewing the current arrangements to assess whether improvements can be made to better support patients' needs in this area.

Once again, thank you for sharing your experience. Feedback like yours plays a vital role in helping us identify areas for improvement and shaping a more responsive, patient-centred environment.

Kind regards,

Jodi Graham

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k