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Positive hospital experience

Posted By Mum's the word

"Positive hospital experience"

About: Wonthaggi Hospital / I-MED Radiology Wonthaggi Hospital / Maternity Services

(as the patient),

Recently have given birth to my second child at Bass Coast Health. 

The staff were exceptional and went above and beyond to care for me during a difficult pregnancy, birth and postpartum. 

The midwives I encountered were very knowledgeable and friendly, they knew my history and were prepared for my questions. 

Numerous times staff stayed longer than their hours to ensure I got  answers to my questions or to follow up results. 

The team in radiology were also incredible. Due to complications in pregnancy I required some urgent and last minute scans and Josie and the admin staff always made sure I was seen and reassured quickly. 

Such wonderful, helpful staff. 

Thank you BCH

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Responses

Response from Christine Henderson, Executive Director of Clinical Services, Bass Coast Health last week
Christine Henderson
Executive Director of Clinical Services,
Bass Coast Health

Submitted on 26/05/2025 at 8:52 AM
Published on Care Opinion Australia at 10:18 AM

picture of Christine Henderson

Dear Mum's the word,

Thank you so much for taking the time to share such wonderful feedback for our maternity staff and the radiology team, I can only imagine how busy you are with your growing family. Both teams will be chuffed to read your review.

It's great to hear that both teams met your needs at a time that sounds quite stressful.

It means so much to our staff when people provide such well-deserved feedback.

All the best with your newborn.

Kind regards,

Chris.

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