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"A big thank you to 4S staff."

About: Prince of Wales Hospital / ASB 4S - Aged Care Rehab & Acute Aged Care Extension Ward

(as a carer),

I would like to express my deepest gratitude to all the staff of 4 South for the outstanding care and support you provided to my mother during her lengthy hospital stay following a serious fall and total hip replacement surgery. Despite the challenges—including two hip dislocations—your team remained consistently compassionate, professional, and dedicated throughout her recovery.

A special thank you to the wonderful nurses Nu, Nicole, Tima, Emma, Joanne, Kim, the NUM Jane, Dr. Hanna, Dr. Danielle, physiotherapist Nina, occupational therapist Julie, the cleaning staff, and every team member who contributed to my mother’s care. Your patience, attentiveness, and kindness made a world of difference to her—and to our entire family.

You are a credit to POWH. If every ward delivered care with the same level of excellence as 4 South, I believe there is no doubt this hospital would be the number one in Australia. Thank you once again for everything you’ve done.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital last week
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 3/06/2025 at 2:46 PM
Published on Care Opinion Australia at 3:14 PM


Dear sambagd54,

Thank you for taking the time to write to us to share your gratitude to our 4 South Team. We are delighted to read that you believe that the care your mother received was outstanding. We hope that your mother has recovered post her surgery and is doing well in her ongoing recovery.

We really appreciate this kind feedback regarding our 4 South Team and will make sure that your kind words of recognition are passed on to all the team members you have acknowledged and thanked in this Care Opinion. We are happy that all our staff afforded your mother the highest patience, attentiveness and kindness. We agree with your observations the 4 South Team are a credit to our hospital and their excellence in care is truly outstanding.

Thank - you for sharing this positive experience with us. Your feedback is greatly appreciated.

Kind Regards

Barbara

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