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"Our experience at The Royal Hospital for Women"

About: Royal Hospital for Women

(as a parent/guardian),

My 29-year-old daughter was bought to the RHW for gynaecological surgery. She was operated on for 9 hours to remove multiple cancers from her abdomen.

This was a truly horrendous experience for her (and for me and my other daughter). We have been through the cancer journey before as a family - my husband died of bladder cancer in 2018.

The treatment and care in both cases was exceptional from all the staff involved. However, this time at RHW I was so impressed with two things that made the experience different and so much more manageable:

1. Having Cath, the senior nurse liaison. Her ability to answer questions, make suggestions and then arrange for things to happen by coordinating with doctors, auxiliary staff and nurses with such efficiency was extraordinary.

2. The doctors, led by Dr King, worked in a multi-disciplinary team (including Dr Cameron and Dr Daniel) and were different in their approach to the patient and the family.  They explained everything patiently. They listened to us and made it clear the patient was the one with the power and that what she thought and wanted mattered. They responded to her very quickly. Added to this was the daily care given by Dr Harry. This made such a difference to my daughter, as she was able to feel more in control and less frightened.

3. Also, the nurses were all brilliant but that’s not new.

I believe we are so privileged in Australia to have such a good health system and to have such amazing people working for it.

Thank you all

marspf86

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Responses

Response from Maria Fenn, Nursing Co-director, Gynaecology Services Division, Royal Hospital for Women 2 days ago
Maria Fenn
Nursing Co-director, Gynaecology Services Division,
Royal Hospital for Women
Submitted on 28/05/2025 at 9:02 PM
Published on Care Opinion Australia on 29/05/2025 at 9:35 AM


Dear Marspf86,

Thank you so much for taking the time to post your kind feedback regarding your positive experience with the Royal Hospital for Women.

I'm very sorry that you and your family have had to endure another cancer journey following your experience with your husband dying from cancer and I can only imagine what a stressful time this must have been for you all.

It's very good to hear that your daughter received such exceptional treatment and quality care during her hospital stay from all the Macquarie Unit staff. The Macquarie Unit team are very experienced in caring for women with gynaecological cancer and work hard to provide the best possible compassionate, respectful, person-centred care and they understand the importance for women to feel safe, supported and listened to when in hospital. We believe all women and their families deserve this excellent standard of care at the Royal Hospital for Women.

Thank you for sharing your feedback as we are always looking to ensure we provide the best possible care and experience for our patients. Your post will be shared with the wonderful Macquarie Unit team and those amazing individuals you have named who made your experience different and better and who I know will really appreciate your lovely feedback.

I wish your daughter all the very best in her ongoing recovery and wellness, and best wishes for the future to you and your family.

Kind regards

Maria

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