"Excellent Care in a very busy ED."

My mum had a fall at home and was bought to RPH ED by SJWA. From the minute I called 000, right through to her being sent home, I can fault the service we both received.

The SJWA call centre staff member was so helpful and reassuring. Both Ambulance paramedics came and treated Mum professionally and with so much respect and kindness.

When I arrived at RPH ED, I could see the immense pressure the staff were under. It was so busy, and patients kept arriving in quick succession after me. Despite this, all staff were so kind and caring. They all had a smile on their face. Nothing was too much trouble for them at all. I saw nothing but professionalism, clinical excellence and genuine dedication to caring for others, despite the circumstances and the way I saw some of them were treated by other patients.

The physio who saw Mum was amazing and provided her with reassurance and advice about the fall and strategies to reduce the risk in future.

The Imaging assistant and team in the imaging department who looked after Mum were all lovely and gave her a much-needed laugh.

The Nursing staff who all kept checking in on her and making sure her pain was under control, made me proud to be part of the profession. The standard of care was high, and you could see it.

The doctors who looked after Mum, Dr Shannon and Dr Ed. We couldn't have asked for better communication and information for Mum about what was happening, what to look out for and when to come back if needed. She was especially taken with Dr Ed who told her she looked too young to have a daughter my age. It's the little things.

Knowing that people are quick to complain, I really wanted to make sure that the staff were aware of the amazing job they are doing, the small acts of kindness make a very scary situation much less scary for Mum.

Thank you to you all.