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Discharge and results not provided

Posted By firefn64

"Discharge and results not provided"

About: Bunbury Hospital / Medical Ward Bunbury Hospital / Outpatients Clinic PathWest Perth Collection Centre

(as a parent/guardian),

My school aged child experienced vomiting and dehydration for over 6 hours after school. Since their condition did not improve, we took them to Regional Bunbury Hospital, where they were admitted for 4 days. During their stay, multiple doctors assessed my child and ordered tests (blood, urine, stool). Initially, they were diagnosed with a viral infection, but on the second day, a doctor suspected a bacterial infection and started a 7-day course of antibiotics. My child improved and was discharged.

We have been waiting over a week for the results of all their tests from Bunbury Hospital and PathWest. Despite numerous inquiries, we have received only a minimal discharge summary, with no clear diagnosis or test results. We remain unaware of the cause of my child's illness and have yet to receive any explanation or complete test results to determine if further investigation is needed.

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Responses

Response from Manager, Medical Liaison, Operations, PathWest last week
PathWest

Submitted on 28/05/2025 at 12:26 PM
Published on Care Opinion Australia at 4:46 PM

Dear firefn64,

Thank you for providing your feedback.

PathWest provides the results of any pathology tests requested by your child's doctor, back to the doctor. Discharge summaries, often including pathology results, are subsequently prepared by the Doctors.

In the first instance we would recommend that you contact the hospital for your child's results or your normal GP. However, if you do wish to obtain a copy of your child's pathology results then you can request a copy by via the PathWest Customer Contact Centre at CustomerContactCentre.PathWest@health.wa.gov.au or by contacting 13PATH.

I hope this helps.

Kind regards,

Sura

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Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West last week
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 29/05/2025 at 7:43 PM
Published on Care Opinion Australia on 30/05/2025 at 9:10 AM

picture of Karen Horsley

Dear firefn64

I sincerely hope your child is recovering well from their illness. I can only imagine how distressing it must be to see them unwell and to be searching for answers. Please know that our medical team is committed to providing the highest level of care and doing everything possible to support you in finding the clarity you need.

If you would like to discuss your concerns further, I encourage you to reach out to me during business hours at 08 97721421 or via email at Karen.Horsley@health.wa.gov.au. I would be glad to follow up and provide any support I can.

Your feedback is truly appreciated—it helps us improve our services and ensure we continue to provide compassionate, high-quality care to all our patients and their families.

Yours Sincerely

Karen Horsley

Service Co-Director

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