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"Nursing Staff Commendation"

About: Prince of Wales Hospital / PB1W - General Rehabilitation Unit

(as a service user),

I would like to highly commend three registered nurses and the rehab CNC. 

The three nursing staff are Monica, Connor and Josie. Monica has exceptional knowledge particularly in pharmacology and cardiology. Her knowledge is amazing. She is always happy to help others and explain things to less experienced staff. From what I have seen, I believe she also unofficially mentors staff. She is a fantastic clinical nurse as well and very caring and compassionate. I understand she is only in her third year out but I think she has the knowledge of someone eight years plus. She is also extremely pleasant and helpful. 

Connor is exceptionally good clinically. Nothing is ever a bother for him. From what I saw, he is always happy and has a great demeanour. I understand he is also only three years out but i think he has the experience and ability of someone with more experience than that. 

My opinion is that both Monica and Connor should be trained as nurse educators. 

Josie is a great nurse. Nothing is ever a problem to her. Despite, I understand, being only three months out, I believe she has a great clinical knowledge and is so good in her practical skills. She is always available when needed but never in your face. Also had a great demeanour. 

Andrew, CNC Rehab, has, in my opinion, exceptional knowledge and experience and a great demeanour. From what I saw, he also fixes problems that occur in a timely fashion. I think he is a man who really had his finger on the pulse. He is a great leader, organiser and a great nurse as well. 

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Responses

Response from Inge Vuuregge, NCSR Nursing & Operations Co-Director, Executive, Prince of Wales Hospital last week
Inge Vuuregge
NCSR Nursing & Operations Co-Director, Executive,
Prince of Wales Hospital

Senior Nurse Manager

Submitted on 29/05/2025 at 8:33 AM
Published on Care Opinion Australia at 9:36 AM


Dear zebraxt94,

Thank you for taking the time to share with us your recent experience in our hospital. We are very grateful for your kind words of recognition of all our clinical staff who were involved in your care, acknowledging Monica, Connor, Josie and Andrew in particular.

We appreciate you taking the time to reflect and share with us your observations of the high care standards you were given. We always encourage our staff to provide the highest standards of excellence, and your experience is a great testament that we are providing compassionate and empathetic care person centred care to all our patients.

We are delighted to read how impressed you were with your experience and how grateful you are for the staff's dedication and professionalism. We will make sure that your kind words of gratitude and appreciation are shared within the team and in particular the individuals you have highlighted.

Kind regards,

Inge Vuuregge

Co-Director of Nursing & Operations NCSR

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