"Extreme Pain and not listen to"

Recently, while walking on the ground floor, I slipped and fell, resulting in a displaced fractured ulna. The immediate response team and my attending doctor were commendable, but the pain I experienced was excruciating. While on the ward receiving pain relief, I overheard an EN repeatedly questioning the doctor about the pain management approach, particularly regarding the limits on medication, including the decision to perform an X-ray and apply a temporary plaster. My blood pressure was alarmingly high, and I was clearly in distress.

Later that evening, as my pain intensified, I informed the team that I had been advised by the pain team about my strong pain response and urged them to consult the chronic pain team for tailored medication recommendations due to my multiple injuries. I emphasized that my physiological systems have adapted over time, and typical pain management strategies may not be effective for me.

I was left in my room without a call bell within reach for over an hour. Despite calling out for assistance, it took another nurse hearing me to inform my EN about my situation. I requested to speak with an anesthetist on three occasions due to my escalating pain.

Approximately 30 minutes later, the EN and an RN entered and provided me with a ketamine lozenge, which was wholly insufficient for the severe pain I was experiencing. I inquired again about the anesthetist, only to be told they had left but prescribed the lozenge. I firmly reiterated my desire to speak with them, expressing concern about the EN's lack of attention to my pain. At this point, I was extremely upset and informed them that their actions were unacceptable and beyond their professional scope, as I had clearly requested to see the anesthetist multiple times.

Frustrated, I made it clear that if they did not facilitate the anesthetist's  return, I would contact Ashwarias Care Call due to the severity of my pain and the lack of attention to my needs. Eventually, the anesthetist returned, acknowledged the intense pain I was in, and immediately initiated a ketamine infusion. They apologized once I questioned why they hadn’t come sooner and informed me that the EN had failed to communicate the true extent of my pain.

The following day, I raised my concerns with the Nursing Manager regarding the inadequate response to my pain and what I felt was the EN’s lack of professionalism. I firmly stated that I did not want that EN to care for me in the future and insisted on an investigation into their conduct, as their actions left me in unnecessary pain.