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Outpatient liaison

Posted By alphawqw22

"Outpatient liaison"

About: Sydney / Sydney Eye Hospital / Peri-Operative Service

(as the patient),

I had a retinal detachment which was treated in early Feb , the operation went well and I'm of course very grateful to the surgeon Dr James.  I would also like to call out the help I received from the Suzanne who helped me more emotionally though the first through week of care. It certainly knocked my confidence and I found her very helpful in speaking with me. I appreciate there is always lots of pressure in the public system, but I think its important to recognise outstanding effort too. 

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital yesterday
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 6/06/2025 at 8:22 AM
Published on Care Opinion Australia at 9:57 AM

Dear alphawqw22,

Thank you for taking the time to share your experience following your treatment at Sydney Eye Hospital. We’re so pleased to hear that your surgery went well and that you are on the path to recovery.

We truly appreciate your kind words about Dr James and Suzanne. Your acknowledgment of Suzanne’s emotional support during what must have been a very challenging time is especially valued. We know how important compassionate care is in the healing process, and it’s wonderful to hear that she made a meaningful difference for you.

Your recognition of the pressures within the public health system, alongside your appreciation for the efforts of our staff, means a great deal. Feedback like yours not only encourages our team but also highlights the vital role of empathy and dedication in patient care.

Wishing you continued healing and good health.

Warm regards,

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing & Support Services

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