"Inadequate care and no referral to specialist"

I took my parent to ED at FSH last month. We waited almost 10 hours in the waiting room, and a further 5 hours before seen by a doctor.

My parent has an arterial blockage (75%) in their leg and had developed a purulent wound on the back on the same ankle following a potential sprain, complicated by diabetes. We asked for a vascular review as it was very worrying to have a wound where blood flow was restricted and there was a poor chance of healing, however we were told that that’s not an option via the public hospital as it was a chronic issue and we needed to go via the GP/wait for an appointment with a private vascular surgeon.

The wound was dressed and parent was given prophylactic Antibiotics, and told to see their GP for wound management. They went to their GP the following day (now non ambulant and in severe pain) who was horrified and said this was not able to be managed at the GP office and sent us straight back to ED.

Went to a private hospital and they were also horrified at the advice given at FSH. I feel like the treating doctor severely underestimated the severity of the situation and discharged my parent incorrectly. I believe my parent should have been seen by a vascular specialist in the very least. They also ended up having a sore between their toes that was not found if they were given a proper physical assessment. The staff were lovely but just missed some very obvious signs that further should have been done here.